Customer Service Manager

Job Description

This role is not open for submissions from outside staffing agencies

Trulite is GROWING!We are looking for Customer Service Manager based at our Salt Lake City, UT location.

The CS Manager is responsible for ensuring the delivery of the highest quality service to our customers by the team. The CS Supervisor’s primary responsibility is to ensure the best possible departmental processes through effective training, motivation, and the leadership of the customer service process and delivery process.

Leading the department by example in delivering a pleasant, helpful, and responsive attitude in all customer dealings is critical in this role.

The CS Supervisor will direct CS activities, ensure metrics attainment, work to see that customers in the queue are responded to immediately or in busy periods not to exceed 24 hours all within the framework of the company’s objectives, plans, and policies.

Communication with key product managers regarding product information, appropriate company reporting, and communication cross functionally within the business is critical.

Working with full-integrated customer system platform including chat, phones, and tickets. $60,000-$70,000

Who You Are :

A Leader, Team Focused, Go Getter, Positive, Approachable, and a Problem Solver!

Skills You Bring :

• 3-5 years of Supervisory experience or training or equivalent combination of education and experience.
• Experience in a Manufacturing environment
• Must be able to multi-task, be organized, efficient, accurate and be accountable to job responsibilities
• Excellent written and oral communication skills
• Planning and organizational skills
• Strong leadership and interpersonal skills
• Problem solving skills
• Ability to mentor and coach employees on a one-on-one basis as well as a group

Why Choose Us :

We offer the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits , as well as provide short / long-term disability coverage to protect you financially if injured on the job.

We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan.

This is also true for those who select and contribute to their Health Savings Account . We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed.

The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

We bear most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too.

Let us show you how we value you as an employee and how we will help you achieve financial independence.

We are one of North America's largest fabricator and distributors in our industry, with many facilities throughout the United States and Canada.

With its unmatched product line, we have created a Total System Approach to satisfy virtually any customer requirement. We have the products, equipment, and an experienced team to take projects from design concepts with the architect to final installation by the contractor.

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.