Senior Operations Manager

Now Hiring! Senior Operations Manager

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Is your current job a nightmare? Make it a dream!

The most trusted authority on sleep

We’re no ordinary mattress company. In just over 30 years, Mattress Firm has become America’s largest specialty mattress retailer.

With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts®, we have helped millions of people get better sleep.

That’s who we are and what we do because everyone deserves a great night’s sleep. We help people sleep well so they live well.

Why Work for Mattress Firm?

• Your opportunity to work for America’s largest specialty mattress retailer
• Our teams are passionate, and our culture is inspiring
• You’ll be surrounded by ambitious people : innovators, action takers; life changers that will inspire you
• You can make a difference in people’s lives let’s help people say goodbye to Junk Sleep and hello to the sleep of their dreams.
• We offer excellent growth opportunities through education and development programs
• Great benefits :
• Pay on demand option
• Mental health and life resources
• Great employee discounts :
• mattresses and sleep accessories
• cell phones and electronics
• travel
• car and home loans
• and more
• Medical, dental, prescription, and vision plans
• 401(k) with employer matching
• Competitive pay

Job Description

The Senior Operations Manager contributes to Mattress Firm's success by overseeing the efficient day-to-day operations of multiple functions within their assigned distribution center.

• Manages and develops members of the distribution center team
• Ensures the Distribution Center (DC) provides World Class Service to internal and external customers
• Contributes to meeting overall financial objectives of the DC compared to budget.
• Creates and fosters an environment of trust, open two-way communication, and cohesive team effort
• Ensures the team follows standardized operational processes in accordance with safety policies and procedures
• Ensures alignment with strategic vision and communicates organizational mission and values to the team
• Educates team members and contract employees on customer satisfaction measures and holds them accountable to results
• Holds one-on-one meetings with direct reports at least twice a month
• Identifies opportunities and drives continuous improvement initiatives in the DC
• Collaborates with sales partners to ensure delivery of exceptional customer service
• Facilitates resolution of customer service issues
• Assists in managing the DC schedule
• May assist in preparation of reports on DC financials, KPIs, business reviews and other metrics as required by deadlines given
• Conducts required physical cycle counts; reviews discrepancies and makes appropriate corrections
• Provides safety and other training and periodic retraining to all team members and contract employees in the DC
• Recruits, interviews, and participates in hiring process for potential DC team members

Our mission and vision

As America’s most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands, and the knowledge of our Sleep Experts®, we make it easy to get a great night’s sleep, every night.

Diversity, equity, and inclusion

We believe in an inclusive environment that attracts, develops, and retains top talent. Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve.

Giving back to our community

Whether it’s volunteering at a foster care agency, food bank or even an animal shelter, we believe in giving back to our associates and the communities they live and work in.

That's why we're proud to support organizations dedicated to helping people follow their dreams and thrive.

Pay Range

Up to $55,000 per year

Now don’t fall asleep out there the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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