Call Center Supervisor

Are you looking for fantastic income growth? A job with a team that truly values you and your skills? Great job stability?

If so, look no further, Olympic Plumbing Technology is the company for you! We are seeking a full-time Call Center Supervisor to join our growing team!

Learn more about the general tasks related to this opportunity below, as well as required skills.

Who We Are

Olympic Plumbing Technology is a family-owned, premier, and full-service provider of plumbing and drain cleaning services with the goal of providing our customers with the highest quality plumbing solutions and a true 5-star experience.

Our team of highly trained plumbing professionals can resolve any kind of plumbing problem, large or small. We pride ourselves on having a positive impact on the lives of our customers, co-workers, and our community.

We have the best employees who have earned us a reputation above the rest, allowing us to become the most highly recommended plumbing company in Thurston County.

We strive to maintain a balance between our home lives and our work because we genuinely care about the well-being of others including our team.

Why Choose Olympic Plumbing Technology

• Fantastic pay , plus very generous bonuses. Starting wages of $26-$28 / hr, plus bonus potential.
• 8-hour shifts! Monday - Friday
• 100% medical coverage and Dental insurance
• Flexible PTO plan (vacation, personal, and sick leave)
• 401K with a match
• Life Insurance
• Training and advancement opportunities

Our Core Values

• Culture
• Family
• Technology
• Integrity
• Community

Core Responsibilities :

• Be 2nd point of contact to answer inbound phone calls and fill the call board to 90% daily.
• Respond to upset customers and reviews.
• Make membership visits, marketing and lead-generated outbound calls.
• Manage Chirp, Angie's List, Yelp, Google, Schedule Engine, and other lead source application submissions.
• Generate an Inbound and Outbound call schedule to boost sales.
• Support in the training, development, and supervision of call center team members.
• Work hard to ensure the company meets a call booking rate of >

85% or higher and that daily call goals are being met.

• Audit and report daily if all CSR’s are hitting KPI’S of 80 Inbound and Outbound calls daily with a minimum of 10 calls booked.
• Responsible for making sure outbound is being done daily (managing call flow and reporting back).
• Ensure all abandoned calls are returned under 60 seconds.
• Oversee QA Completion.

Other Required Tasks :

• Attend Services Titan / Blue Collar Monthly Meetings.
• Lead weekly service review.
• Participate in Daily Huddle.

Desired Skills and Experience :

• 3-5 years of lead or supervisor experience in a call center environment.
• Proven ability to lead and motivate a team.
• Proven track record in customer service, ideally in management.
• Strong Leadership and Training Skills.
• Upbeat and Pleasant phone Etiquette.
• Strong computer skills.
• Ability to inspire others to attain company goals.
• Highly Organized with exceptional follow-through abilities.
• Strong written and verbal communication.
• Must be highly motivated self-starter.
• Must be able to work with minimal supervision.
• Ensure weekly trainings are taking place.
• Ensure high levels of productivity are being met.
• Ensure 5-star experience is being provided by all team members.
• Monitor teams KPI’S and Metrics.
• Professional presentation and public speaking ability.
• Personality that blends well with a fast-paced, goal-driven environment.

If you are looking for a company that values you and your family, make this career move and find exactly what you're looking for. Apply today!

A safety sensitive position for which impairment while working presents a substantial risk of death. Such safety sensitive positions must be identified by the employer prior to the applicant's application for employment.

Equal Opportunity Employer

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