Amazon is the world's largest online retailer, offering a wide range of products and services to millions of customers globally.
Our team is responsible for building a healthy pipeline of new sellers and valuable selection into our stores, while driving onboarding and education to help sellers unlock and achieve their success potential.
Our vision is for Amazon’s stores to be the most attractive and efficient destination for long-term sustainable growth, enabling us to capture all customer-relevant selection with direct brand relationships, low prices, convenience, and speed.
Amazon is seeking a seasoned Senior Sales Operations Manager to lead the development and deployment of cutting-edge tools aimed at enhancing the productivity and outcomes of our global sales and account management teams.
The successful candidate will play a pivotal role in driving operational efficiency and effectiveness, enabling our teams to focus on delivering exceptional customer service and driving business growth.
Key job responsibilities
- Develop and implement world-class tools and processes to streamline sales and account management operations on a global scale.
- Own the end-to-end rollout of new productivity tools, ensuring seamless integration and adoption by sales and account management teams worldwide.
- Establish closed feedback loops to gather insights and feedback from teams, leveraging this information to continuously improve and refine tools and processes.
- Analyze data and performance metrics to identify areas for improvement and optimization within sales and account management operations.
- Collaborate cross-functionally with business and internal teams, including technology, product, and analytics, to drive alignment and execution of operational initiatives.
- Drive operational excellence by deep diving into chronic problem areas, identifying root causes, and implementing scalable solutions.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 7+ years of sales operations or equivalent experience
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Demonstrated ability to thrive in a fast-paced, ambiguous environment and drive results under tight-deadlines.
PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
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