Job Details
Job Location
Office - Minneapolis, MN
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$31.00 - $34.00 Hourly
Description
ONLY APPLICANTS RESIDING IN MINNESOTA, FARGO-MOOREHEAD AREA, or WESTERN WISCONSIN WILL BE CONSIDERED
OUR COMMUNITY
We live in a world where division, disparity, and poverty affect everyone. When we unite as changemakers at Greater Twin Cities United Way we can disrupt systems, unlock human potential, change narratives, create equitable solutions, and advocate for policies that result in lasting change.
As an interconnected community focused on equity and inclusion, we can draw from our best minds, courageous leaders, responsive services and collaborative partnerships, and bring forth working solutions to shape our future together.
Your Role in Participating : 988 Data and Technology Specialist
Your Department : Community Impact
Your Reporting Manager : 988 Manager, Suicide Prevention
OUR MISSION AND VALUES
Mission : Unite changemakers, advocate for social good and develop solutions to address the challenges no one can solve alone.
Values : Equity, collaboration, agility, and transparency
PRIMARY PURPOSE OF YOUR ROLE
The 988 Data and Technology Specialist plays a crucial role in the Greater Twin Cities Suicide and Crisis Lifeline, ensuring the accurate collection, analysis, and reporting of data related to crisis intervention services.
This role also troubleshoots technology issues, serving as the primary liaison between the Greater Twin Cities 988 Suicide and Crisis Lifeline, the software telephony vendor, and the Greater Twin Cities United Way IT department.
The Data and Technology Specialist will work closely with the program leadership team to maintain data integrity and quality, while identifying opportunities for enhanced reporting and analysis.
SCHEDULE & LOCATION
Standard hours are Monday - Friday, 3 : 00 p.m. - 11 : 00 p.m. with occasional flexibility required for special meetings and events.
This is a 100% remote role but must be located in Minnesota, eastern North Dakota, or western Wisconsin.
ROLE ACCOUNTABILITIES
- Collect, organize, and maintain data related to crisis intervention calls, including demographic information, call outcomes, and follow-up actions.
- Analyze data to identify trends, patterns, and insights that can inform programmatic decisions and improve service delivery.
- Prepare and submit regular reports on key performance indicators, outcomes, and trends to program leadership and external stakeholders.
- Conduct regular audits of data to ensure accuracy and compliance with established standards and protocols.
- Provide training and support to staff on data collection protocols, ensuring adherence to best practices.
- Utilize technology platforms and tools to streamline data collection, analysis, and reporting processes.
- Act as the primary point of contact between Greater Twin Cities 988 Suicide and Crisis Lifeline, the software telephony vendor, and the Greater Twin Cities IT department, ensuring smooth communication and troubleshooting any technical issues that arise.
- Provide technical support to call specialists, troubleshooting issues related to telephony systems and other technology platforms used in crisis intervention.
- Collaborate with internal teams and external partners to enhance data collection efforts, improve data quality, and optimize technology use.
Participate in MDH data collection meetings.
Qualifications
COMPETENCIES THAT SUPPORT YOUR WORK
- Related Bachelor's degree and / or 2-4 years of experience in data coordination, preferably in a healthcare, social services or technology setting.
- Proficiency in data reporting and analysis tools (e.g., Excel, SPSS, SAS) and familiarity with telephony systems and IT troubleshooting.
- Strong analytical skills, with the ability to interpret data sets and generate actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Detail-oriented, with a commitment to accuracy, data integrity, and effective technology management.
- Ability to work with technology users supporting issues with a strong service orientation.
- Experience working with technology vendors and IT departments to resolve technical issues and optimize system performance.
- Knowledge of crisis intervention or mental health services desirable.
988 Data and Technology Specialist (3:00 - 11:00 p.m.)
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