Position Purpose : An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store’s operation and performance.
The Customer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.
Responsibilities : A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Lead’s responsibilities include :
- Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
- Creating a store environment members want to work in, and customers want to shop in.
- Operating a cash register and manning the store’s customer service counter.
- Directing all operations on the front end of the grocery store.
- Working directly with courtesy clerks and cashier / clerks, ensuring team professionalism, productivity and outstanding customer service.
- Observing and enforcing all store rules and company policies.
- Helping to select and train new team members.
- Serving as the leader of his / her department, and as such an excellent role model, coach, performance evaluator and trainer for his / her team.
- Ensuring compliance with all heath department and weights and measures department policies and requirements.
- Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
- Ensuring company safety guidelines are being followed by all team members.
- All other related duties as assigned.
Employees may occasionally experience the following physical demands for an extended period :
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Perks & Benefits
- Competitive compensation, paid weekly
- Retirement Benefits
- Medical, dental, and vision insurance for yourself and eligible dependents
- Tuition Reimbursement for qualified courses
- Scholarship opportunities for continued education
- Store discount programs (10% off household groceries)
- Fun work environment where you have the opportunity to nourish your community
Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.
For Internal Transfers / Promotion / Rehire Candidates :
- Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
- You may be asked to accept a part-time position if that is the only position available
- Rehires must be approved by an HRBP
160 - Bashas' Meat Team Lead - W. River & Cholla Blvd
The Meat Team Lead will effectively direct and supervise all activities of the meat department and its personnel to achieve sales, profits and customer service goals established for the department. A Meat Team Leader is a responsible, friendly person who can safely work in a fast-paced environment a...
Service Team Lead A&P - Sign-On Bonus and Relocation Available
Service Team Lead A&P - Sign-On Bonus and Relocation Available in GAC Mesa. Maintain a current knowledge and understanding of Repair Station and Quality Control Manuals, Aircraft Service Changes, Customer Bulletins, inspection schedule requirements, vendor information and all other procedures and p...
160 - Bashas' Cashier - W.River & Cholla Blvd
A Cashier is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service. Our Cashiers will be responsible for executing a wide variety of tasks throughout the front end of the store, including bagging groceries, collecting carts and cleaning...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
071 - Bashas' Customer Services Team Lead - Sunrise & Kolb
An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store’s operation and performance. A Customer Service Team Lead is a responsible, friendly person who can safely w...
Join Our Remote Customer Service Team with Pay of 19 Per Hour
Are you a communicative individual who enjoys helping others? Join our team as a Remote Customer Service Associate and provide top-notch support from anywhere. Remote Customer Service Associate – Starting at $19/hr, No Degree Required. Effectively resolve customer issues, aiming to exceed expectatio...
Food City Operations Team Lead - Tucson Area
The 2nd Assistant to the Store Team Leader will work with the Store Team Lead and Assistant Store Lead to effectively direct and supervise all activities of the retail grocery store and its personnel to achieve sales, profits and customer service goals established for the store. An Operations Team L...
052 - Bashas' Night Operations Asst. Team Lead - Oracle & Golden Ranch Road
With a focus on providing a great customer shopping experience, and assisting the Night Operations Team Lead, strive to meet store and night operation team goals; ordering, stocking and merchandising product for general department shelves, displays and merchandisers. Night Operations Team Lead is a ...
069 - Food City Night Operations Asst. Team Lead - Flowing Wells & Roger
With a focus on providing a great customer shopping experience, and assisting the Night Operations Team Lead, strive to meet store and night operation team goals; ordering, stocking and merchandising product for general department shelves, displays and merchandisers. Night Operations Team Lead is a ...
079 - Bashas' Night Operations Asst. Team Lead - Thornydale & Cortaro
With a focus on providing a great customer shopping experience, and assisting the Night Operations Team Lead, strive to meet store and night operation team goals; ordering, stocking and merchandising product for general department shelves, displays and merchandisers. Night Operations Team Lead is a ...