Bilingual Customer Payment Assistance Representative (UT only)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people.

We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work.

We are a subsidiary of PROG Holdings (NYSE : PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Bilingual Customer Payment Assistance Representatives to help grow our company and ensure our mission is achieved!

WE ARE : A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers.

Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

YOU ARE : An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.

YOUR DAY-TO-DAY :

Responsible for outbound and inbound calls, collecting on account that are less than 60 days past due

Provide top tier support and service to our customers

THE DETAILS :

Start Date : Monday, August 19, 2024

Virtual Training : 5 weeks, Full Time / mandatory, Monday-Friday, 8 : 00AM-5 : 00PM; 100% attendance required

Full Time Shifts Available : Monday through Friday, either 6 : 00AM-2 : 30PM, 10 : 00AM-6 : 30PM, or 11 : 30AM-8 : 00PM

Rotating Saturdays Required : 6 : 30AM-3 : 00PM

Compensation : $17.00 / HR + BONUS + 5% hourly increase for approved Spanish fluency

YOU’LL BRING :

Customer Service and prior collections experience with impeccable interpersonal skills

Excellent verbal and written communication skills

Fluency in both English and Spanish (required) - fluency will be verified via completion of our mandatory self-recorded video interview that you can complete upon applying :

Computer and typing literacy / proficiency, working with multiple software applications / screens simultaneously

Phone experience in a customer service / call center environment

High school diploma or GED equivalent, must also be 18 years or older

REQUIREMENTS FOR WORK FROM HOME :

You must be located within a 60-mile radius of Draper, UT

You must have a designated home-based workspace (preferably one that is quiet and free from distractions)

You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and / or satellite Internet Service Providers are not compatible with our systems)

WE OFFER :

Competitive Compensation

Full Health Benefits; Medical / Dental / Vision / Life Insurance + Paid Parental Leave

Company Matched 401k

Paid Time Off + Paid Holidays + Paid Volunteer Hours

Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)

Employee Stock Purchase Program

Tuition Reimbursement

Charitable Gift Matching

Job required equipment and services