Lobby Attendant AM

Location

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions.

Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

To service and maintain the cleanliness of all public areas including public and associate restrooms, lobbies and

executive offices in accordance with Omni Standards.

Responsibilities

• To ensure that the hotel lobbies are serviced throughout the day.
• Service all men's and ladies' public restrooms in lobby areas.
• Service the pool deck areas.
• Service the executive offices.
• Service both men's and ladies' associate locker rooms.
• Service guest and service elevators and public escalators
• Ensure all lost and found items are logged appropriately
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively

adhering to the service recovery process.

• To be thoroughly knowledgeable Housekeeping Moments of Service scenarios, and execute to standard.
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• Maintain Four Diamond Standards of guest service
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions;

complete safety training and certifications.

• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Be pleasant, smile and greet all guests, using surnames when obtained
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
• Deliver personalized, memorable guest experiences by utilizing the Power of One
• Perform other duties special projects as assigned by Housekeeping Management

ENVIRONMENT and POSITION ANALYSIS

Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.

Lift, carry, and place objects weighing up to 30 lbs without. Push / pull objects weighing up to 50 lbs without assistance.

TOOLS / EQUIPMENT

Two way radio, cleaning supplies, vacuum, housekeeping cart.

Qualifications

• Excellent customer service and verbal communication skills
• Maintain a professional business appearance, attitude, and performance
• Prior housekeeping experience required or other relevant environmental services experience

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.