Benefits : Mon - Fri Schedule
Mon - Fri Schedule
Medical Insurance
401(k)
Bonus based on performance
Dental insurance
Paid time off
Training & development
Tuition assistance
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
Hourly pay with the availability of monthly commission / bonus opportunity. Benefits after our waiting period such as medical, dental, vision, 401k and a great Paid Time Off Package.
Our Team is wonderful, and we have a brand-new office environment.
Bilingual in Spanish - good verbal and written is a requirement of the position. If interested Please APPLY TODAY!
Responsibilities :
Support customers through various communication channels including phone, email and in person
Resolve customer complaints with patience and professionalism
Perform data entry tasks accurately and efficiently
Provide information about products and services
Post purchase review with client
Renewal calls and Policy changes
Assist with office tasks as needed
Identify and act on cross sell opportunities within the current book of business on a proactive basis
Requirements :
Excellent Communication / interpersonal skills to interact with customers professionally (in person and remotely)
Bilingual in Spanish - good verbal and written is a requirement of the position.
Updates all client data and client notes on computer CRM system daily
Experience in the insurance field for two or more years is ideal
P&C Insurance License or Personal Lines Insurance License (Ideal, not required)
Confident, self-starter who works well independently.
Ability to analyze and solve customer problems effectively
Be able to work a full work week of 40 hours in office - our office hours are 8 : 30am-5 : 00pm in Santa Ana.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.
2021 Allstate Insurance Co.
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