Responsibilities
- Schedule customer appointments for consultants to conduct risk control surveys via phone.
- Establish initial contact with customers, providing clear information about the nature and purpose of the call.
- Handle the scheduling of appointments and manage all necessary documentation.
- Confirm appointment details with the consultant and ensure all preparations are complete.
- Address any additional tasks as required to support the team and ensure customer satisfaction.
Qualifications
- High School Diploma or equivalent required.
- Minimum of 2 years experience in outbound call handling.
- Strong communication skills with the ability to resolve problems effectively.
- Proven experience in a call center or similar telephone-based customer service role.
- Proficient in Microsoft Office (Excel, Outlook) and experienced with data entry.
Desired Skills
- Ability to manage time effectively and handle calls across different time zones.
- Experience with basic Excel functions; no advanced features required.
- Capable of building rapport with customers and managing potentially difficult situations calmly.
- Strong organizational skills with attention to detail.
- Ability to learn and adapt to new technologies and scheduling platforms.
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