Director of Inside Sales Employee Development

Director of Inside Sales Employee Development

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

Director of Inside Sales Employee Development

As our nationwide growth accelerates, our Inside Sales team at our Corporate HQ in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home® by connecting with dozens of customers daily and laying the foundation for a five-star experience.

As a Director of Inside Sales Employee Development at West Shore Home® , you will contribute to this mission by developing and maintaining the systems and processes for hiring, training, and ongoing development of employees within the department.

You will report directly to our Vice President of Inside Sales and work closely with teams within the Inside Sales department.

What You’ll Contribute

In this role, you can expect to :

• Collaborate with the Onboarding team to oversee and manage the new hire training process
• Develop and oversee the sales development nesting period for agents coming out of training and through their first 90 days of employment at West Shore Home
• Provide feedback to leadership on effective interview and hiring practices
• Manage the development pipeline of future leaders within the department
• Create and implement centralized training for agents to develop competency to ensure career growth
• Manage turnover data within the department
• Collaborate with the Vice President of Inside Sales to forecast staffing targets to meet growth objectives
• Develop a feedback loop to indicate where challenges exist within the hiring and training process
• Achieve minimum acceptable performance standards with new hires by day 90 of their employment
• Complete site visits at satellite contact centers in Ocala, FL and Raleigh, NC

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring :

• Strong analytical skills
• Exceptional communication and organization skills
• Experience and understanding navigating all Microsoft Office products
• Proven experience creating and conducting sales training
• Experience using Salesforce CRM, preferred
• 5 years B2C sales management, required

More to Know

• Schedule : Exempt role with standard hours from 8 : 00AM-5 : 00PM (Monday-Friday)
• Location : Mechanicsburg, PA (On-Site)
• Seniority Level : Director

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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