Senior Clinical Specialist

Job Description

Job Description

JOB SUMMARY :

Working under a general direction provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products.

• Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes;
• continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing, and performing work;

monitors performance and reports status to manager. Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region.

JOB RESPONSIBILITIES :

• Acts as a senior clinical interface between the medical community and the business.
• Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Identifies, reports, and advises on customer needs, product performance and potential sales opportunities to sales representatives / directors and / or management to influence sales growth and service of accounts.
• Provides engineering, sales, education, and clinical support in response to the most complex field inquiries on an as-needed basis.
• Demonstrates a thorough command of all EP products, related products and technical knowledge, trends, and players.
• Develops, leads and / or facilitates training and other programs on EP products to healthcare professionals.
• Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.
• Provides regional EP implant case coverage.
• Provides additional back-up support to CRM Sales Representatives in the following areas :
• Sales support
• Regional training seminars
• Clinical studies / data collection
• Trouble Shooting
• New product in-service training to physicians, nurses, and sales representatives.
• Mentors and provides leadership for less experienced Clinical Specialists.
• Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr.

Sales personnel and management.

• Assists the Training and Education departments with advanced educational seminars, and the preparation of educational materials.
• Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.
• Remains current on development in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.
• Resolves and / or facilitates resolution of problems including identifying causes to prevent re-occurrence.
• Performs related functions and responsibilities, on occasion, as assigned.

REQUIRED QUALIFICATIONS :

• Requires a minimum of 1 year in a previous position.
• Minimum of 3 years of clinical experience (internal or external).
• Prior industry / competitive experience (if external).
• Solely dedicated to EP support.
• IBHRE EP certified.
• Considered top performer amongst peers.
• Ability to perform complex cases in EP solo.
• Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases.
• Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.
• Performs in top 1 / 2 of number of cases completed across clinical group at time of promotion in defined Region / Area.

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