Sales and Knowledge Manager

Job Description : Sales and Knowledge Manager San Francisco / Northwest

Reports to : Sr Sales and Knowledge Manager

Overview

This role is for a road warrior and requires regular travel, including overnights, within the designated market. The workweek is Tuesday through Saturday, with occasional shifts to accommodate the needs of the business.

The ideal candidate will be based in the San Francisco area and will service approximately 35 Sephora locations across Northern California.

This role will have one direct report based in the Seattle market. The primary function of this role is to achieve retail sales objectives within the designated market through strategic planning, in-store sales support, education of Sephora Beauty Advisors, event activation, and effective management of Knowledge Rotators.

Reporting to the Sr Sales and Knowledge Manager, responsibilities include the following :

Retail Sales

• Achieve all sales goals provided by the Director of Field Sales.
• In partnership with Manager, develop call-cycle and quarterly execution strategies to optimize goal achievement. Adjust plans accordingly, as the needs of the business evolve.
• Strive to deliver an average retailer ranking within the Top 10 in each location.
• Prepare weekly sales results and in-store activity recaps to the Field Sales Manager.
• Take part in all major event set-up and execution, leading the Knowledge Rotators and setting the standard in delivering best in class education and sales.
• Build and maintain strong strategic partnerships with key leadership within our retail partner resulting in increased understanding of the business and achievement of successful sales results.

Training

• Maintain a high level of knowledge of all products as well as ingredients, and lead by example.
• Train Sephora Beauty Advisors and Knowledge Rotators on The Inkey List, selling techniques and best practices.
• Manage gratis and deliver to our retail partner as directed by the Director of Education.

Management

• Successfully support and manage Sales and Knowledge Coordinator for SoCal.
• Create and maintain a working schedule that optimizes call-cycle and successfully supports all doors.
• Execute monthly business reviews and strategy meetings with in-store management, and Manager.
• Ensure all reports are completed on time, including but not limited to Weekly Sales Recap and T&E.
• Hold event planning meetings with retailer management to ensure successful outcomes for all events.
• Responsible for sending recaps of all events with successes and opportunities within 48 hours of event completion.
• Actively recruit, hire, train and manage Knowledge Rotators. Review performance, coach where necessary, and adjust as needed.
• With the support of the Manager, create schedules for Knowledge Rotators. Monitor and approve payroll to ensure that budgets are fully utilized to deliver the best ROI.

Communication

• Share daily feedback on various team communication platforms.
• Communicate market specific performance and feedback with Manager weekly on one on one calls.
• Participate in regional meetings and conference calls to provide partnership and creative solutions to business needs.
• Stay engaged with all retail partners and key leadership to identifying opportunities and celebrations, introduce new product launches and share corporate initiatives.
• Share relevant feedback with key internal and external partners that affect the needs of the business.
• Engage in weekly Knowledge Rotator communication on performance and brand focus.
• Timely return of all phone calls, e-mails and communication from both retail partners and the corporate office within 24 hours of receipt during work week.

Budgets

Work directly with Manager to effectively manage T&E and Knowledge Rotator budgets.

Qualifications

The Sales and Education Knowledge Coordinator is a client-facing position, expected to be in store 5 days a week, minimally six hours per day, with one office day a month.

Working days are Tuesday through Saturday. During launch, holiday and promotional timeframes, office days are not permitted.

• Two or more years of education and sales experience within the retail cosmetics field with a solid understanding of influencing sales, product knowledge, events, and operations.
• Strong understanding of Sephora company policies, procedures, and culture.
• Effective planning, organizational and time management skills.
• Proficiency in Microsoft Office including Outlook, Word, Excel, and PowerPoint.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to drive sales through fostering relationships and providing exceptional brand partnership
• Ability to work independently to prioritize and achieve results.
• Must own a car and have a valid drivers license.

The INKEY List

At The INKEY List we are a dynamic and enthusiastic team with huge ambition.

We make things happen (sometimes against the odds!) by thinking differently and being solution-led.

We love hearing creative, innovative ideas that provide opportunities for improvement. Proactiveness is an absolute must.

In return, we are committed to developing the knowledge of our team, as we do with our consumers, and the scope for growth is enormous.

We are a diverse team of passionate individuals who fundamentally believe that better knowledge creates better decisions.

We are really proud of the culture and environment we have built in our business since our launch in 2018.

We stand for transparency, equality and fairness and live this through our brand and our team every day.

We are for everyone.