Technical Account Manager

Deep Instinct the first cyber securitycompany to apply Deep Learning to cyber security is looking for aTechnical Account Manager who will represent the CS organization inNorth America!

Deep instinct is an innovativestartup that has a unique and gamechanging software platform toprotect Fortune 500 users against Zero Day & APTcyberattacks on End points Applications and storage.

We harness thepower of deep learning to prevent 99% of known and unknown attacksfrom malware and zeroday threats.

The TechnicalAccount Manager will primarily be responsible as a technical pointof contact to specifically assigned Deep Instinct customers.

Thisincludes leading all support aspects while also working with othercore teams in Deep Instinct to maintain the customer relationship.

We are looking for an individual with a passion for deliveringcustomer solutions. The successful candidate will be expected totake initiative and manage customer expectations and should haveexceptional communication and listening skills a strong work ethicand the ability to take direction and multitask in a highpressureenvironment.

OfficeLocation : Remote

Remote

Region : North America

North America

Responsibilities : : What YoullDo

What YoullDo

Partner with ourcustomers to deliver predictable outcomes and experiences for theirbusiness by :

Will be theTechnical Owner for p1 & p2 cases under assignedaccounts.

Help expand the Customer Successworkflow and integration offerings by innovating and buildingreusable solutions.

Learn implement expand andteach best practices for implementation and configuration of DeepInstinct products.

Take ownership and leadcritical account situations to expedite resolution.

Serve as a trusted advisor to clients as asecurity leader and solid technical resource.

Provide sound recommendations to ensure success.

Be able to successfully multitask across projects customers andinternal activities.

o Assist with other opencases as a member of the TAC team aside from assignedaccounts.

Track and report on upgrades withinassigned account environments.

Track theadoption of the new versions and percentage of overall adoption ofnew builds.

Take any feature requests helpformulate it and send back to the Sales team to have it formallyopened.

Participate in Quarterly BusinessReviews and present the threat report as technicalowner.

Be accountable for the services providedby Customer Success for their customers.

Act asa customer advocate and liaison between technical groupsinternally.

Special projects and other duties asassigned bymanagement.

WhyWork With Us : :

By using deeplearning we can predict and prevent any kind of threat known andunknown anywhere in zerotime. Every endpoint server mobile device network and operatingsystem is protected against any type of attack be itfileless or file based.

This advanced approach to threat preventionensures that attacks are identified and blocked before any damagecan be caused.

We are an equal opportunityemployer and all qualified applicants will receive considerationfor employment without regard to race color religion sex nationalorigin disability status genetic information protected veteranstatus sexual orientation or any other characteristic protected byfederal state or locallaws.

Requirements :

Experience(Cybersecurity)

Must have 3 yearsexperience in cybersecurity preferably in a customerfacingcapacity.

Endpoint cyber security experience ispreferred; Relevant accreditation is an advantage.

Solid understanding of enterprise IT securitystrategies products and operations

Knowledge

Working knowledge of the fundamentals of at least one nonWindowsplatform (Linux and / or macOS)

o Ability tofunctionally troubleshoot MacOS and Linux would beoptimal.

Experience with endpoint securityimplementation and augmentation.

Workingknowledge of the fundamentals of one or more brands ofvirtualization technology such as VMware Citrix Docker etal.

Familiarity with implementing and usingSoftware as a Service (SaaS) solutions.

oAbility to virtualize machines as a part of troubleshootingcustomer issues and for production readiness testing would behighly sought after.

Experience working for aglobal company.

Must be fluent in written andverbal English; additional language knowledge is not required butit is helpful.

Excellent technicaltroubleshooting skills

Proven ability to workand solve problems independently while presenting confidence& professionalism.

Proven ability tointerpret customer requests into technical featurerequests.

Understanding of business process andworkflow.

Eagerly proactive acts independentlyand responsibly and anticipates future events.

Service oriented provides courteous and professional servicethrough attentiveness and empathy.

Effective anddirect written and verbal communication.

Knowledge of malware analysis (not mandatory but would be great tohave)

RemoteWork : Employment Type :

Employment Type : Fulltime

Fulltime