Pricing Clerk

Hire Up Staffing is looking for a Pricing Clerk in the Ripon Area!

Pay - $19.00 - $21.00 / HR

Hours : 7AM-4PM or 8AM-5PM (Flexible)

SUMMARY

Acquires customer orders, inputs order information into the computer system, and assists in the coordination of product delivery by performing the various duties.

Has an understanding of the pricing formulation and billing of all customers.

PRIMARY CUSTOMER RESPONSIBILITY : All Customer Service Representative duties as well as back up to pricing coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

• Is always courteous to customers and co-workers
• Talks with customers by phone and drivers; receives orders and inventories for egg deliveries.
• Solicits sale of new or additional products as appropriate
• Authorizes standard ad allowances per guidelines established by marketing,
• Interfaces between plants and customers to arrange specials as needed.
• Fields complaints concerning billing and initiates adjustments within established limits as appropriate.
• Refers customer complaints related to service rendered to the designated person responsible for the investigation or, as necessary, handles it themselves.
• Notifies Sales Team of any negative changes in the ordering patterns of customers
• Keeps each Salesperson informed of all situations that may arise concerning his or her customers.
• Makes corrections on invoices and issues credits as appropriate
• Files order, invoice, delivery, and other supporting documentation
• Security is not allowed by a CSR I including but not limited to override privileges for price changes, setting up and maintaining customer accounts, and standard changes
• Assists in investigating and answering questions from CSRs, other departments, or Customer Service
• Support Personnel.
• Handles on-call work on alternating weeks.
• Cross-training resource to the other members of Customer Service.
• Assists other CSRs with calls and order entry when necessary.
• Is familiar will all billing processes
• Handles all necessary Customer Service functions approximately every 4th Saturday.
• Other duties as assigned.

QUALIFICATIONS

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE

Associate degree (AA) or equivalent from two-year college or technical school or three years of related customer service experience and / or training or equivalent combination of education and experience.

Knowledge of basic accounting principles and methods.

SKILLS

• Ability to read, write, and interpret documents such as routine reports, correspondences, safety rules, operating and maintenance instructions, and procedure manuals.
• Strong communication skills to speak effectively to customers and employees.
• Possess basic mathematical principles (i.e., addition, subtraction, multiplication, and division) to compile and analyze data.
• Must be computer literate and possess basic level skills in all Microsoft programs.
• Ability to learn and perform essential functions on computer database programs.
• Must be able to apply common sense understanding, interpret and carry out instructions furnished in written, oral, and diagram form.
• It can problem-solve several variables in a variety of different situations and work independently.
• Ability to organize and prioritize workload and meet deadlines.

Experience :

• call center : 3 years (Preferred)
• customer service : 3 years (Preferred)

Job Duties :

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

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