Segmentation Analyst, SMGS Ops - Sales Planning & Policy

We are looking for a customer-obsessed Segmentation Analyst to join a dynamic team that is responsible for the timely and effective resolution of customer issues and questions related to sales planning cycles and revenue routing corrections.

In this role, the Segmentation Analyst will triage and resolve inbound customer tickets and execute on monthly operational processes to support key data hygiene initiatives.

The role demands the Segmentation Analyst exhibit customer obsession by truly understanding what customers are trying to accomplish, bias for action in order to answer and complete customer tickets in a timely manner, and earn trust by not just effectively completing requests in tickets, but also in upholding processes and policy related to actioning tickets.

A Segmentation Analyst engages with a wide range of roles and levels within the SMGS organization including Field Sales Operations (FSOs), Territory Managers (TMs), Account Managers (AMs) as well as SMGS Ops resources in the Revenue, Atlas (MDM), CRM, and Planning Tools teams.

A successful candidate will demonstrate effective communication skills to ensure they understand the request, can question to clarify, and smoothly hand off an issue to another team if required.

They will be responsible for upholding sales planning policy, which means they must insist on the highest standards for submissions (i.

e., gathering all relevant information and approvals).

The Segmentation Analyst may also engage in project-based work to support initiatives specific to SegOps and the broader S&P team.

These could include process improvements and documentation for SegOps Standard Operating Procedures (SOPs) or developing metrics and analytics for SegOps processes, as well as supporting the planning and execution of key planning phases or activities.

Key job responsibilities

• Complete customer tickets on time and accurately
• Execute monthly data hygiene activities as assigned on time and accurately
• Own project-based work relating to operational excellence and / or the overall planning process
• Provide operational support to S&P program, policy, and enablement teams
• Effectively engage with other support resources across SMGS Ops and within stakeholder Business Units (BUs) on the timely execution of customer inquiries

About the team

AWS’s Sales, Marketing, and Global Operations Segmentation and Planning (SMGS Ops S&P) team provides the technology, tools, and processes to support the rapidly growing worldwide AWS Sales organization.

Our purpose is to drive the successful execution of the AWS sales planning motions, including Annual Planning and Current Year planning.

We partner with SMGS Ops teams, including Planning Tools, Revenue, CRM, and GSC, to enable our customers to execute planning activities.

Our teams include program management, policy, internal customer support, communications & training, and business operations.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Work / Life Balance

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About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

BASIC QUALIFICATIONS

• 2+ years front line / tier 1 customer support experience
• Demonstrated adherence to guidelines and policies
• Prior experience providing written and verbal communication to customers and / or stakeholders
• Experience with Excel, including using VLOOKUP and pivot tables

PREFERRED QUALIFICATIONS

• Experience supporting sales or sales operations customers or working in a sales / sales operations capacity
• Experience with Salesforce.com CRM
30+ days ago