Front Desk Agent
Job Details
Description
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
All check-in policies and procedures must be followed without any exceptions.
- Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
- Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
- Report any violations of the Rules and Regulations that are noticed at any time.
- Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
- Maintain the key control system and ensure that all keys are locked and accounted for at all times.
- Accept and process packages delivered to the front desk. Assist the Concierge with delivering packages as needed.
- Be familiar with the fire alarm system operations and report all incidents to management.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Report all maintenance items which include, but are not limited to, burned out lights, leaks, broken equipment to the Association office daily.
- Wearing PPE safety equipment (glasses, breathing masks, gloves), when working with chemicals and other related products or tools
- Observe all State, Federal and Company safety standards / precautions while performing tasks to maintain a safe work environment
Work Environment
The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less.
The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Ability to detect auditory and / or visual emergency alarms. The noise level in the work environment is usually low to moderate.
Position Type / Expected Hours of Work
Days and hours of work may vary and be determine at the property. This schedule may change to accommodate the business needs of the property.
Required Education and Experience
- High school diploma or GED; some college preferred
- Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills, and strong communication skills
- Minimum six months related experience and / or training.
- Previous work experience in the hospitality industry highly preferred
Position Supervision
Employee reports directly to the Director of Operations.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
57 Ocean Condominium Association is a drug-free workplace.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
Skills
Preferred
MS Office Novice
Behaviors
Required
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Team Player : Works well as a member of a group
Motivations
Preferred
Goal Completion : Inspired to perform well by the completion of tasks
Job Security : Inspired to perform well by the knowledge that your job is safe
Education
Preferred
High School or better.
Experience
Preferred
2 years : Front Desk or concierge experience
Front Desk Associate-Weekends required
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department co...
Front Desk Agent
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Maintain complete knowledge at all times of: a) al...
FT Front Desk Agent SLS South Beach
Under the general guidance of the Front Desk Manager and Front Office Manager perform all duties connected with arriving and inhouse guests ensure that all our regular and VIP guests receive high quality personalized service an Engaging Dynamic Guest Experience and maintain our guest recognition pro...
Front Desk Agent
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Assists other Front Desk Personnel when need. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Perform any related...
Front Desk Agent
Previous experience in a Front Desk or customer-facing role is preferred. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. The Guest Service Agent is responsible for registration and check-out, P...
Front Desk (Evenings/Weekdays & Weekends)
As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Ability to work extended hours and weekends based on project requirements. Able to understand and react to emergency response and access control procedures; monitors and operates electronic se...
Front Desk Agent, Pier House Resort & Spa, Key West
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Situated where the clear blue waters of the Gulf of Mexico meet vibrant Duval Street, our historic Key West resort offers a private white sand beach an...
Front Desk Agent
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, d...
Front Desk Agent
The Hyatt Place Miami Airport West-Doral is looking for an enthusiastic Front Desk Agent to join the team! We are offering full and part-time opportunities. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus han...
FT Front Desk Agent SLS South Beach
Under the generalguidance of the Front Desk Manager and Front Office Manager performall duties connected with arriving and inhouse guests ensure thatall our regular and VIP guests receive high quality personalizedservice an Engaging Dynamic Guest Experience and maintain our guestrecognition program....