InnovaCare Management Services Company, LLC
Job description :
The Patient Care Advocate is a liaison between the patient, the community, and the healthcare professionals to facilitate access and sustain patient retention throughout the best patient experience.
Is required for a Patient Care Advocate to build strong relationships with the community, insurance, healthcare professionals, and other entities that impact the patients' healthcare needs.
in navigating access to build, solid They also allow patients to receive financial, social, and community support and correspond with healthcare providers, insurance companies, and case managers.
Their primary duties include assisting patients and their loved ones navigate the healthcare system in many ways, like communicating with doctors, working with insurance
companies, setting up appointments, managing their inquiries or complaints, and coordinating activities in the Wellness Centers to increase patient retention, education, access, community engagement, and social integration.
Duties and Responsibilities
1. Onboard new patients, introduce the clinic team (VIP Tour), facilitate a welcoming
environment, and provide the necessary information about services offered in the
company and in the Wellness Center.
2. Facilitate first appointment scheduling
3. Work closely with the Clinic Administrator to welcome the new patients on the first
visit
4. Promote Wellness Events
5. Guide patients in navigating the healthcare system
6. Assist patients in removing social and medical barriers.
7. Maintain marketing-related item inventory for offices
8. Helps patients understand their insurance coverage
9. Share information about Medicare, Medicare Advantage, Insurance benefits, and any service differentiator of InnovaCare Health
10. Support patients during care around the basics of Medicare and insurance as well as the benefits of Innovacare with their insurance plan
11. Support reputation and to promote patient participation in the company initiatives
12. Support Patient Experience initiatives by performing outbound calls, answering patients’ questions, posting activities on social media following the Marketing guidelines, and others.
13. Documenting patient complaints and taking necessary steps to resolve them.
14. Plans, coordinates, and tracks attendance od Wellness Center activities.
15. Lead and find resources in the community or internally for activities in the Wellness Center
16. Provide outreach and education to individual patients and groups in different settings and with to distinct cultural and ethnic competencies, linguistic or barriers
17. Facilitate activities to encourage patients in their self-care and promote behavioral changes
18. Support retention strategies, performing survey campaigns to disenrolled patients to capture their feedback and provide service recovery as needed.
19. Support the management team in data collection, timely data entry, reporting, development and evaluation of programs,
20. Assist with patient experience monthly patient experience and retention performance outcomes.
21. Support organizational efforts to drive patient experience and loyalty to ensure organizational alignment
22. Support community engagement activities as needed
23. Support membership growth with established tactics such as Refer a Friend
Minimum Required Education, Experience & Skills
- High School graduate with three years of experience where the primary responsibility was in any one of the following categories : health care, economic services, counseling, sales, medical billing, or processing insurance claims.
- Clinical experience a plus.
- Valid Driver’s License and has reliable / accessible transportation.
- Bilingual Spanish / English a plus.
- Strong organizational skills
- Experience working in the healthcare system.
- Strong listening and communication skills.
- Solid knowledge of the complexities of the healthcare system.
- Ability to offer emotional support and sympathy.
- Be Compassioned with patient
- Be highly empathetic and passionate about the well-being of patients
- Must exemplify a professional demeanor.
- Must be culturally sensitive to all racial / ethnic groups.
- Adheres to ethical and legal standards of practice.
- Maintain confidentiality regarding patients and families by professional and departmental standards.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain effective working relationships with supervisors and peers.
- Must be a self-starter.
- Ability to work independently of constant supervision.
- Ability to prepare and maintain detailed records and notes.
- Be computer proficient.
- Must be able to prioritize work and be flexible to changes to any processes or work assignments.
- Physical & Mental Requirements : (check all that apply)
- Ability to lift upwards of 25 pounds.
- Ability to stand or sit for extended periods.
- Ability to receive and comprehend instructions verbally and in writing.
- Ability to use logical reasoning for simple and complex problem-solving.
- Ability to discriminate shades of color when reading a dipstick.
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