Law Firm Intake Specialist

Job Description

Job Description

Tired of a dead-end job where you make no difference in the world? Do you really want to help people? Our rapidly growing law practice is seeking a full-time legal intake specialist to join our team! You’ll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments.

We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team.

If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!

Compensation : $15 - $17.50 hourly

$15 - $17.50 hourly

Responsibilities :

• Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
• Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
• Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
• Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
• Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases

Qualifications :

• Sales or customer service experience highly valued
• CRM and case management software experience a plus
• Possesses outstanding communication skills and sense of empathy
• Skilled with Microsoft Office, especially Microsoft Excel
• Previous legal experience highly valued

About Company

Spitz, The Employee’s Law Firm is strictly an employment law litigation firm. Spitz, The Employee’s Law Firm was founded in 2007 by Brian D.

Spitz and has grown to employ 28 attorneys in Ohio, Kentucky, Michigan, Texas, and North Carolina. Because we are a relatively young firm for this size, there are significant opportunities for growth and experience within the firm.

We offer a flexible work-from-home policy, health benefits, a gym membership program, and many other benefits.

Spitz is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability, or any other category prohibited by applicable local, state, or federal law.

This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, and termination.