Scheduling Support Associate

Scheduling Support Associate

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Summary

Ennoble Care is seeking a full-time Scheduling Support Associate to join our team at the Voorhees, NJ office. This role plays a vital part in ensuring our patients receive timely, high-quality care by serving as the first point of contact for scheduling needs. The Scheduling Support Associate will primarily handle inbound and outbound calls related to patient scheduling, appointment coordination, and related support functions. In this role, you will support our providers, patients, and care teams by ensuring schedules are accurate, efficient, and patient-centered.

Key Responsibilities

• Answer and place patient scheduling-related calls with professionalism, compassion, and accuracy.
• Schedule, confirm, and update patient appointments in the electronic medical record (EMR) system.
• Coordinate appointment availability with clinicians, staff, and partner facilities to meet patient needs.
• Accurately document all communications and scheduling details in the EMR and other internal systems.
• Monitor scheduling workflows and escalate urgent or emergent needs to the appropriate clinical or operational staff.
• Maintain awareness of provider schedules to ensure efficient utilization and reduce scheduling conflicts.
• Provide excellent customer service by assisting patients and families with appointment-related questions.
• Collaborate with cross-functional teams to resolve scheduling issues and support smooth patient care delivery.
• Follow documentation protocols and department procedures to ensure compliance and consistency.
• Contribute positively to team performance by supporting colleagues and promoting a collaborative environment.

Qualifications

PLEASE NOTE : THIS IS A FULL-TIME, ON-SITE POSITION.

Benefits

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.