Application Support Developer

Application Support Developer Position Summary : The Application Support Developer uses skills as a seasoned and experienced member of the MedCost team.

Leveraging industry practices, company policies and best practices the Application Support Developer is responsible for ensuring that MedCost applications operate efficiently and execute successfully to meet client and business needs.

This position involves production support, data research, code analysis, and development work with an emphasis on Microsoft SQL Server database environments.

The individual in this position would follow application support development in alignment with the MedCost Software Development Life Cycle (SDLC).

The individual in this position will be an advocate for and champion of MedCost’s Change Management policies and procedures to ensure application changes are reviewed and approved before implementation.

This position is a critical role in support of the Manager, Solution Architect & Support along with the Application / Solution Development team.

Reinforcement of design, implementation, project, and documentation standards are essential. Key responsibilities are support of existing applications, which includes ensuring application support processes are well documented, triage of issues, determining root cause and working with the userbase of Medcost Position Responsibilities :

Collaboration with Business Unit end users to ensure an excellent application support experience, including clear and effective communications, documentation of support issues, and execution of issue resolutions, while reinforcing application support standards.

This duty is performed weekly about 50% of the time.

Analysis and resolution of application support issues including code analysis, data research, and development work, including coordination with Infrastructure and Development teams to ensure that solutions are in alignment with supported technologies.

This duty is performed weekly 30% of the time.

• Application evaluation, improvement, and documentation. This duty is performed weekly, about 10% of the time.
• Administrative tasks specific to ticket management, time management, forms, spreadsheets, calendaring, and structured efficiencies.

This duty is performed weekly, about 10% of the time.

• Reports to Manager, Solution Architect & Support in support of team priorities, time management and allocation of resources.
• Documents and reports on application performance; Recommends changes where appropriate.
• Collaborates with other developers facilitating cross-training and escalation of issues when resolutions exceed application support SLAs.
• Applies system analysis techniques to determine resolution requirements for application support issues.
• Reports weekly to team and manager top priority issues and opportunities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Position Qualifications :

Required

• Proven ability and passion to solve problems using critical thinking, analysis, development skills
• 1-3 years’ experience in Microsoft SQL Server development : Stored Procedures; T-SQL; SSIS; SSRS
• Front-end development support including VB.NET; Microsoft access / VBA
• Experience with industry standard Software Development Life Cycle (SDLC) processes
• Strong verbal and written communication skills resulting in exceptional customer service

Skills, Knowledge and Abilities

• Excellent oral and written communication skills
• Exceptional customer service, and interpersonal skills
• Effective problem-solving skills
• Strong organizational, self-motivation, and decision-making skills
• Proficiency using Microsoft SQL Server development tools (SSMS, SSIS, SSRS)
• Proficiency using Microsoft programs (Word, Excel, PowerPoint)
• Ability to work independently and collaboratively, as needed

Key Competencies :

• Service orientation
• Integrity
• Ethical practice and confidentiality

MedCost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MedCost participates in the Electronic Verification system (E-Verify) to electronically verify the work authorization of newly-hired employees.

E-Verify is an internet-based program that compares information from an employee's Form I-9 to data contained in the federal records of the Social Security Administration and the Department of Homeland Security to confirm employment eligibility.

MedCost does not use E-Verify to pre-screen job applicants.