This position is remote eligible after successful completion of on-site training
Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members?
Join our world-class team!
The Clinical Patient Access Representative is the primary clinical point of contact for patients accessing Cedars-Sinai Health System for appointments and care related questions.
The Clinical Patient Access Representative answers phone calls for both primary care and assigned specialties within the Health System.
They will schedule appointments, address patient clinical inquiries, issues, and complaints, as well as route and escalate calls as needed.
As a clinical member of the team, they are expected to independently perform all job responsibilities based on the standard work for the department with minimal supervision.
Primary Duties & Responsibilities
- Addresses and resolves a minimum of 60 calls per day and functions as the primary patient contact for their assigned specialties within the Medical Network with minimal supervision
- Directs, routes and refers patients to appropriate multi-specialty areas with minimal disturbance to the patient.
- Schedules patient appointments by utilizing scheduling system / application
- Determines effective resolutions to complaints / disputes and handles all concerns with etiquette and professionalism.
- Escalates patient calls when appropriate according to applicable guidelines.
- Provides outstanding service based on an effective intake, diligence and expertise with every call.
- Assists department Lead in reporting updates to staff and distributes pertinent materials
- Assist in training and cross-training new hire and existing staff.
- Coordinates administrative support activities including facilities management, patient billing, utilization management, quality management, and risk management
Education, Experience & License / Certification Requirements :
- High School Diploma / GED required
- One (1) year of experience working as a Medical Assistant or work experience or related experience required
- One (1) year of experience answering multi-line and high-volume telephone calls in a healthcare setting or related field preferred
- Medical Assistant Certification required
OR RN - CMC Surgery Services - Full Time - 8 Hour - Days
The staff registered nurse (RN) is a licensed professional caregiver who assumes responsibility and accountability for planning, delegating, and coordinating the nursing care of a group of patients during a designated time frame utilizing the John Muir Medical Center Standards of Care, ANA's Standar...
RN Clinical (Float Pool) - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
The Ambulatory Float RN will provide exceptional care in the outpatient setting resulting i Clinical, RN, Registered Nurse, Float, Clinic, Patient Care. As an integral part of the interdisciplinary team, the Ambulatory Float Registered Nurse utilizes the nursing process to provide therapeutic care t...
Patient Access Representative - Admitting Full-Time 8-Hour Evening Shift
Patient Access Representative (ER) - Full-Time 8-Hour Evening Shift . Reports to the Patient Access Supervisor, Manager and/or Director is responsible for registering patients, obtaining demographic data, and identifying payment source on patient registrations. Reports to the Patient Access Sup...
Patient Access Representative - Admitting - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)
The Patient Access Representative assists patients with the check-in/arrival. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Registers and admits patients following appropriate policy assuring the two patient identif...
Field Ombudsman (Patient Advocate), (Temporary, Full-Time and Part-Time)
This is a temporary position - one vacancy for temporary, full-time and one vacancy for temporary, part-time. Standard office hours are Monday through Friday, from 8:00 a. Successfully complete mandatory Office of the State Long Term Care Ombudsman 36 hour classroom based Ombudsman certification tra...
Insurance Billing Specialist - Patient Accounting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Conducts all duties in a professional and timely manner. Must deliver compassion and respect at all encounters while assisting patients and callers with billing questions and insurance coverage determination on the phone, via email or in person. Ensure to follow-up timely and embody the USC spirit i...
Registered Nurse-ICU, Full Time, Day Shift
The RN is assigned the responsibility for assessing, planning, delegating, implementing, evaluating and coordinating the nursing care delivered to critical care patients during their stay in ICU. This RN has the responsibility for the education of individual patients and their specific healthcare ne...
Assistant Manager, Laboratory Operations & Compliance - Clinical Lab - Full Time 8 Hour Days (Exempt) (Non-Union)
The Assistant Manager for Lab Operations and Compliance supports day to day administrative operation and/or compliance issues for the department as appropriate. Req Clinical Laboratory Technician valid clinical laboratory technologist license. Authorize service call when situation requires major man...
Behavioral Health Unit UR Case Manager - Full Time/Days - Behavioral Health Unit - Req#2030321499
Ensures that a quality of care is maintained or surpassed by collecting quality indicators and variance data and reporting the data to the appropriate department; reports and identifies data that indicates potential areas for improvement of care and services provided within the system. Maintain pati...
Clinical Nurse II, Psych Nurse, Full Time, Benefited, Days, 8hours, 1.0fte - Alameda Health System
John George Psychiatric HospitalNursing Inpatient CFull TimeDayNursingFTE: 1. The CN II level is the journey level class where incumbents have had the required professional nursing experience and are capable of independently performing the full range of clinical nursing services involving patient ca...