Inbound Returns Specialist

Sandvik Mining & Rock is recruiting for an Inbound Returns Specialist for our Romeoville warehouse Inbound operations.

Sandvik Mining & Rock , the leading global supplier of equipment and tools, service and technical solutions for the mining industry, currently has an opening for Inbound Returns Specialist.

JOB PURPOSE

As the Inbound Returns Specialist, you will be responsible forresearching and communicating returns along with updating the warehouse management system within the guidelines of all established policies and procedures.

You will contribute to a clean and safe working environment ensuring an effective and efficient execution of the distribution operations, profitability of the organization and customer satisfaction through performing basic distribution operational processes maintaining quality and productivity standards

MAIN RESPONSIBILITIES

Adheres to all Sandvik policies, SOPs, safety, and environmental practices

Uses correct tools and materials safely in executing operational processes and inspections e.g. MHE

Maintain inventory records

Distribute and organize Returns by dates and priorities

Verify, and report any OS&D issues

Respond / create E-mails and LPS tickets for issues solutions

Makes sure the daily tasks are completed in a timely manner

Support the IB leading team

Oversee pre-crate and Table Workerteammembers

Transport parts / orders utilizing multiple different MHE

Accurately performing Value Added Service (VAS) functions on customer orders. This may include but is not limited to applying customer specified item numbers to products, labelling or packaging per customer requirements, packing of orders per customer requirements, supplying the correct paperwork or correct number of copies as specified by the customer, and additional VAS functions as required.

Accurate reporting of completed packages / shipments, separating packages by carrier and service, and ensuring that orders are completed per Sandvik policies and procedures.

Reporting all found non-conformances

Perform other warehouse operations such as other MHE, Dock and / or Tablework functions, inspection of product to look for damages and ensure proper quality and counting of product based on vendor / customer order quantities.

Follow instructions by leadership

Labor share throughout facility

Participates in continuous improvement projects

Warehouse administration and housekeeping

Other duties as assigned due to business needs

EXPERIENCE

1-2years’ experience in Warehousing / Distribution / Supply Chain environment, Inventory

Forklift driving experience / certification Ability to use RFT, Warehouse Management System, Badge related systems and other warehouse systems as assigned.

EDUCATION, LICENCES & CERTIFICATES

High School or equivalent experience. Post-secondary education / training in business or supply chain discipline would be of advantage.

Forklift driving experience / certification

OTHER :

Desirable English Proficiency : Upper Intermediate (CEFR B2 / Completed EF level 9) Must be able to read and interpret customer orders, procedures and policies.

Ability to effectively communicate to managers, supervisors, team leads and other employees to address customer or warehouse issues.

Must be able to read, write and speak English fluently.

Organization Contribution : Operational controls, Warehouse efficiency, Warehouse improvement, Performance management

Attention to detail

MS Office and WMS Computer experience

Research capability

KPIS : Inbound & outbound on time, Returns compliance, LPS close-out time, Goods in transit aging

Lifting up to 50lbs

Standing for long periods of time (8+ hours a day)

KEY STAKEHOLDERS : COMPETENCIES

COMPETENCIES

RATING

TECHNICAL / FUNCTIONAL

Experience in Warehousing / Distribution / Supply Chain environment

A valid forklift or reach truck license

Administrative skills

RATING

BEHAVIOURAL

Show commitment

Possess excellent communication skills

Conveys meanings and intentions well

Shows initiative

Displays competent computer skills

Works well as a team member

Models appropriate behaviours and attitudes in the workplace

Show commitment

OTHER : SYSTEM KNOWLEDGE / EXPERIENCE

RATING

SYSTEM

Proficient in Microsoft office package

Prior exposure to ERP, WMS, TMS and EHS management systems (experience with Aurora and DI is beneficial)

Sandvik is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.