Associate IT Support Services Analyst

The Simpson IT Support Services Analyst is the primary interface between the Simpson Information Technology department and the management staff at each Simpson branch and / or warehouse location.

The position is responsible for the purchase, installation, maintenance, and support of all technology within their assigned branches and associated locations.

Working hours for this position will be from Monday to Friday, 11 : 00AM - 7 : 00PM CST.

WHAT YOU’LL BE DOING (% of Time)

Help Desk (50%) :

• Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests, and document support efforts in the service desk systems.
• Install and maintain all desktops, laptops, thin clients, printers, and related hardware installed at the branch and warehouse locations.

System Administration (40%) :

Maintain, monitor, and troubleshoot systems, devices, peripherals, networking, and power related issues within the branch and its.

Project Management (10%) :

• Track and maintain hardware and software inventory.
• Obtain quotes from vendors for branch specific IT needs and make recommendations to Onsite Technology Support Supervisor.
• Research, identify, advise, and implement cost-effective technology solutions. Implement assignments and manage projects as requested by Onsite Technology Support Supervisor.

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too :

• Bachelor’s Degree in Business, Engineering, Information Technology, or related field required. (Or commensurate work experience in technology)
• Must be available and responsive 24 / 7 for emergency support
• 2 years demonstrable experience with Windows Server setup and administration, Windows Client operating systems and Microsoft client applications
• 2 years knowledge and experience with Microsoft Active Directory environments, including OU management and security
• 2 years knowledge and experience with infrastructure services including DHCP, DNS, Printer Services, LANs, WANs and WIFI
• 2 years’ experience installing, configuring, and troubleshooting any or all of the following products or technologies : ServiceNow, Citrix Virtual Desktop, Exchange, Cisco UCCX, Cisco Meraki, SAP, SCCM, Intune, Autopilot
• Self-Management : Display a high level of independent thinking, initiative, effort, and commitment towards completing assignments in a timely manner.
• Teamwork : Build and sustain excellent working relationships with Technology and Business partners.
• Attention to Detail : Achieve thoroughness and accuracy when accomplishing a task.
• Project Management Manage multiple projects and completing priorities.
• Problem Solving : Identify options for solving a problem and evaluate the strengths and weaknesses.
• Speaking : Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Writing : Write in a clear, concise, and organized manner for the intended audience.
• Customer Focus : Consistently delivers excellent customer service under pressure while quickly and effectively, resolving customer problems.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand.

While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers / scanners, etc. are frequently used.

Travel

This position requires travel up to 25% of the time.

Work Status & Location

This full-time, Non-exempt position is located in McKinney, TX.

Relocation

Relocation is not available for this position.

$20.29 - $30.43 / hour

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits.

May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses / Commission : You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe employees affect customers, sales and revenue directly or indirectly and should be rewarded by sharing the company profits.
• Benefits : We provide a wide range of benefits for eligible full-time employees including : medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
17 days ago