Job Description
Job Description
Job Title : Hotel Front Desk Agents Night Audit
Department : Hotel Front Desk
Effective Date : 11 / 04 / 2019
Revised Date :
Reports to : Hotel Front Desk Supervisor and Front Desk Manager
Salary Grade :
FLSA Status : Non-Exempt
Position Summary
The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members.
They will maintain a positive demeanor for all guests and team members. The agent will be knowledgeable of procedures and efficiently using Visual One to assist guests with Hotel needs.
Excellent customer service skills are required.
Essential Job Functions
- Adheres to all Standard Operating Procedures, (SOPs).
- Checks guests in and out of Hotel efficiently while providing excellent customer service.
- Processes transactions associated with guests stay.
- Performs Audit Nightly for Hotel.
- Reconciles all guest folios, identifies and fixes errors.
- Sells items from retail gift shop.
- Maximize sales revenues through up-selling and marketing promotions.
- Strong commercial / business awareness and demonstration of sales capabilities.
- Communicates with housekeeping and other Casino departments to meet guest needs.
- Completes assigned checklists and projects.
- Demonstrates understanding of Hotel operations.
- Provides the highest quality of service and hospitality.
- Uses Visual One proficiently.
- Reports to Hotel Front Desk Manager and Supervisor.
- Ensure that all items are correct, in the reservation process and while checking guests in and out of the Hotel.
- Must be able to perform under stressful, demanding situations.
- Ability to remain positive and calm when repeating redundant tasks, answering phone, creating guest reservations and answering questions.
- Works with communication devices such as telephones, radio, bulletin boards, log book, and email.
- Maintains a professional relationship between guests and front desk team members.
- Promotes Oxford Casino Hotel at every opportunity.
- Maintains confidentiality and security of relevant information.
- Answers guest’s questions concerning the Casino / Hotel and local surrounding areas.
Job Specifications
- High School Diploma or equivalent.
- Minimum of one (1) year prior experience in guest service capacity.
- Must have the ability to multi-task.
- Ability to remain calm and find solutions to challenges.
- Must have basic math and spelling skills to be able to accurately handle cash and process sales transactions.
- Demonstrates ability to communicate effectively, written, verbal, and with body language.
- Prior hotel computer point of sale experienced preferred.
- This position requires Hotel Front Desk experience, education and job knowledge to meet current business needs.
Physical Demands and Work Environment
Must have the ability to stand for long periods of time, stay positive and calm to effectively ensure 100% guest satisfaction especially during high volume times.
Must be able to assist guests with moving luggage, accessing wheelchairs which includes lifting up to 40lbs. Must be able to frequently lift and carry office supplies a minimum of 25lbs.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OxfordCasino
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Job Title: Hotel Front Desk Agents Night Audit. The Hotel Front Desk Agent will contribute to the success of Oxford Casino Hotel by providing customer service to all guests and team members. Performs Audit Nightly for Hotel. Must have the ability to stand for long periods of time, stay positive and ...
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