Description
The customer service / support specialist assists patients, processes financial assistance applications, and provides a variety of customer support services to walk-in patients and the patient financial services department.
The successful customer service / support specialist will be able to work independently, demonstrate a high tolerance for interruption of tasks, will be able to multi-task, and will have the ability to refocus to task completion while maintaining a positive and pleasant attitude.
Must be articulate and persuasive while being sensitive to patient's needs. Must be emotionally mature and able to function effectively in stressful situations.
The customer service / support specialist must demonstrate attention to detail, strong work ethic, and will represent the culture and core values as established by the organization.
Position Requirements
Education :
High school graduate or equivalent preferred.
Experience :
Must be able to work independently; must be emotionally mature and able to function effectively while under stress. Must be able to multi-task.
Must speak clearly and be persistent and detail oriented. Two years of experience in hospital billing / collections or medical related billing / collections preferred.
Certifications / Licenses :
- None specified.
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