Automotive Service Advisor

Betten Baker Buick (Hudsonville)
Grandville, MI, US
Full-time

Job Description

Job Description

Baker Pre-Owned Super Center - Grandville, MI

At Baker Automotive Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us.

We are ready to add an accomplished Service Advisor to our pre-owned super center in Grandville, MI. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, your next job awaits!

What the right candidate brings to the table :

You’ve done this job before. You are a pro and know how to hit the ground running.

  • You are not the person needing the training, you are the person leading the way.
  • You get satisfaction from providing solutions to customers in need of assistance.
  • You are energized by being in the starting lineup on a high-performing team.

Work Schedule :

M-F 8 : 00a.m.-5 : 00p.m.

No Saturdays!

Job Responsibilities :

Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.

  • Learn your product to be a credible resource for your customers.
  • Thoroughly assess customer needs and present the appropriate services.
  • Champion the multi-point inspection process and review results with every customer.
  • Organize and present estimates that make customers want to invest in their vehicles.
  • Manage your book of business making sure vehicles get through the shop on schedule.
  • Ensure customers stay informed with up-to-date progress and changes in status.
  • Insist on keeping your paperwork organized and current.
  • Understand and stay compliant with the manufacturer warranty and policy & procedures.

Skills & Qualifications :

5+ years of experience as a Service Advisor in an automotive repair center.

  • Experience with the CDK dealer management system is a bonus.
  • A current valid driver’s license and insurability rating is required.
  • High School Diploma or equivalent; College experience is a plus.

Benefits Include :

Top Compensation for performance

  • Health, dental, life and vision insurance
  • 401(k)
  • Paid Time-Off
  • Employee discount program
  • 9 days ago
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