Job Description
Job Description
Baker Pre-Owned Super Center - Grandville, MI
At Baker Automotive Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us.
We are ready to add an accomplished Service Advisor to our pre-owned super center in Grandville, MI. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, your next job awaits!
What the right candidate brings to the table :
You’ve done this job before. You are a pro and know how to hit the ground running.
- You are not the person needing the training, you are the person leading the way.
- You get satisfaction from providing solutions to customers in need of assistance.
- You are energized by being in the starting lineup on a high-performing team.
Work Schedule :
M-F 8 : 00a.m.-5 : 00p.m.
No Saturdays!
Job Responsibilities :
Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
- Learn your product to be a credible resource for your customers.
- Thoroughly assess customer needs and present the appropriate services.
- Champion the multi-point inspection process and review results with every customer.
- Organize and present estimates that make customers want to invest in their vehicles.
- Manage your book of business making sure vehicles get through the shop on schedule.
- Ensure customers stay informed with up-to-date progress and changes in status.
- Insist on keeping your paperwork organized and current.
- Understand and stay compliant with the manufacturer warranty and policy & procedures.
Skills & Qualifications :
5+ years of experience as a Service Advisor in an automotive repair center.
- Experience with the CDK dealer management system is a bonus.
- A current valid driver’s license and insurability rating is required.
- High School Diploma or equivalent; College experience is a plus.
Benefits Include :
Top Compensation for performance
- Health, dental, life and vision insurance
- 401(k)
- Paid Time-Off
- Employee discount program
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