Program Manager

Packsize is a leading automation company that enables more efficient and sustainable packaging process flows from packing to unboxing.

We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet .

About the Role

Packsize is looking for an experienced Program Manager to organize and coordinate programs and projects across the organization.

The successful candidate will be engaged in developing, implementing, and sustaining projects with customers of all sizes in the rapidly growing e-commerce industry.

The primary objective of the Program Manager will be the delivery of all contractual requirements relating to scope, schedule, budget, and quality for projects across the organization.

To ensure end-to-end customer success, the Program Manager will establish and maintain a strong working relationship with supplier and customer counterparts at all levels of these organizations, as well as with cross-functional teams across Packsize.

The ideal candidate will have experience staying highly organized to manage tasks and priorities across multiple projects simultaneously.

They will be a strong collaborator, and have the ability to advise and engage senior Packsize leaders on risks, priorities, and overall team progress.

They will take charge in clearing roadblocks to achieve the vision. They will be a strong communicator, with the ability to distill technical and program performance information into concise status reports for both customers and Packsize Senior Leadership.

They should also have an analytical acumen to develop and track KPIs and assess business impact.

What You’ll Do

Coordinate with Sales, Software Integration Engineering and Solutions Engineering teams to capture all customer requirements and engineered solutions in a Statement of Work (SOW)

Develop and maintain schedule and budget to implement the designed Packsize solution

Create and maintain Risks, Assumptions, Issues, and Dependencies (RAID) log for each assigned project

Communicate and manage checklist of required customer facility modifications needed to support installation of Packsize equipment

Manage all internal and external teams and processes to ensure all teams meet schedule requirements and timelines

Track installation project costs and expenses

Quickly address and clear any roadblocks or issues that arise before or during the installation process.

Oversee Customer Acceptance Testing to ensure a successful project go-live

Maintain customer relationship throughout project lifecycle to ensure long term success

Continuously support organizational improvement by performing after-action reviews and 5-why problem solving discussions in a timely manner

Uncover opportunities to streamline Packsize processes and procedures

Responsible for understanding how our Enterprise Corporations operate including understanding their business processes, and budget cycles.

What You'll Need

Experience interacting with and managing customers of any size

Problem solver with willingness to reach out to all functional areas within Packsize to solve challenges that arise

Technical acumen - either possess or have the ability to understand highly technical and complex areas of the business relating to the machine hardware or software capabilities and limitations

Excellent leadership skills in a matrix environment - possess the emotional intelligence to build and maintain career capital to leverage for organization influence to achieve strategic objectives

Self-driven and motivated to manage projects with limited oversight and input

Additional Preferred Qualifications

Masters degree in Business, or other related field and 4+ years of previous Project or Program Management experience

Experience interacting with and managing Enterprise-grade customers

Experience managing projects to a budget (firm fixed price and / or cost plus)

Experience using Lean Six Sigma process-improvement and root-cause analysis methodologies to resolve and reduce risks to the business

Bilingual English / Spanish speaking

Willing to travel within and outside the United States and Mexico to support installation projects

What We Offer

The salary range for this role is $103,400 USD - $118,800 USD ; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education / training, and any special skills.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.