Sr. Program Manager, Communications & Customer Experience - Procurement

About the Role

Workday is seeking a Senior Program Manager to lead procurement customer experience and communications. We’re looking for a storyteller who’s passionate about customer success and helping teams succeed.

You are a resourceful go-getter that inspires the people around you through creative storytelling and a catalyst for driving change.

You are obsessed with the end-user experience and have a desire to make improvements to everything. In this position, you are the foundation that provides structure to the organization to help employees feel connected, inspired, and have what they need to do their best work.

You are the biggest advocate for our employees, thinking for them and being their voice in meetings. You will reimagine the way we think about end-user experience to increase satisfaction and employee engagement with the Global Procurement Office.

Responsibilities :

Cultivate and grow the brand / voice of the Global Procurement Office to improve the user experience to increase satisfaction

Gather, analyze, and report internal customer feedback by launching NPS surveys, highlighting opportunities, creating a persistent feedback loop for improvement

Drive adoption of project launches through change management and establishing success measures to track program effectiveness

Develop and facilitate a strategic communications program to drive the VIBE of the organization and establish GPO as a thought leader in the industry

Develop messaging to share GPO’s journey in how we run Procurement using Workday

Develop internal and external facing executive presentations, and provide design recommendations to colleagues

Work hands-on with leaders and other key stakeholders to develop, plan, write, edit, and distribute communication materials, including organizational updates and newsletters.

Ghostwrite for leadership

Manage and make improvements to intranet sites to enhance the user experience

Manage initiatives / projects from start to finish, including planning, execution, and adoption

About You

Basic Qualifications

Bachelor’s Degree

7+ years of communications, marketing, or customer experience including developing and executing strategic communications across various mediums (including email, intranet, social media, email newsletters, and videos)

Other Requirements

Experience working in fast-paced, dynamic, tech company (Saas preferred)

Ability to synthesize complex information into clear, concise messaging; ability to write in a simple, direct, warm and friendly tone

Experience designing websites and presentation templates

Experience with change management and communicating key initiatives across multiple internal target audiences

Experience using an employee communications tool a plus (e.g. Staffbase)

Strong Google Workspace skills including Google Sites, and other commonly used corporate desktop and cloud applications

Strong collaborator and ability to offer suggestions and improvements to process and work effectively with all personalities

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location.

As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants.

Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

For more information regarding Workday’s comprehensive benefits, please.

Primary Location : USA.GA.AtlantaPrimary Location Base Pay Range : $111,400 USD - $167,000 USDAdditional US Location(s) Base Pay Range : $105,800 USD - $204,000 USD