Application Support Engineer

About the Role

Grade Level (for internal use) :

S&P Global Market Intelligence

The Role : Application Support Engineer

The Team :

Lending Solutions form the industry standard, web-based platform dedicated to automating the lifecycle of trades in the global loan markets.

The loan settlement platform simplifies trade settlement by providing a fully digitized, integrated, collaborative, real-time platform for buyers, sellers, service providers and agent banks to capture, acknowledge, and settle primary and secondary market loan trades.

It provides secure messaging solutions to improve settlement liquidity and efficiency in the loan markets, facilitates post-trade automation, and provide real-time reporting based on the status of open and historical trades.

The wider business includes the leading global site for loan position reconciliation as well as secure wire instructions / administrative details, making our team a highly desirable environment for technology professionals interested in working for the global leader in the syndicated loan ecosystem.

The Impact :

Loan Platforms is seeking a Support Engineer to join the Application Support Team. The role encompasses technical support for our portfolio of loan platforms applications.

The person will work with an experienced global team to contribute to the quality and reliability of our support team.

What’s in it for you :

This position will suit candidates who enjoy both the technical and business aspects of developing, testing, and deploying software to a schedule in an environment of high visibility and transparency around deliverables, business needs, and customer value.

You will interface with various business units in the planning of major functionality, analyzing business functional requirements to determine the scope of work, evaluating available application alternatives to support business needs

Responsibilities :

Provide first and second line application and messaging support for internal and external clients.

Work on initiatives around proactive application health monitoring and reporting.

Demonstrate excellent written and oral communication skills, able to facilitate liaisons between not only own team members, but also product, development and infrastructure teams.

The successful candidate will need to able to apply exceptional technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and accurate manner.

Exposure to AWS will be an added advantage

What We’re Looking For :

• 5+ years of experience with B Tech. / M Tech / MCA degree in an IT / Computer Science or related course is a prerequisite.
• Must have hands-on data research / modification experience using SQL.
• Experience with SQL Server, SSRS
• Experience with Cloud Native (AWS) application is a plus.
• Experience of XML and messaging platforms ( Webservices, IBM MQ) preferred.
• Fundamental understanding of networking principles and its practical uses.
• Ideally have experience of working in the Finance Industry.

Personal competencies

• Strong analytical, investigative, and problem-solving skills.
• Process oriented adhere to and support compliant processes and controls
• Must be confident, articulate, and fast learner
• Willing to progress in an exciting, fast paced environment
• Self-starter with a natural curiosity to learn and develop capabilities.
• Strong oral and written communication skills
• Interpersonal skills and ability to work cooperatively with cross functional teams.
• Teamwork - Strong team player who is comfortable working on a variety of projects using diverse technologies

Location : Gurgaon , India.

Shift Timing : 7 : 00PM to 4 : 00 AM IST

About Company Statement :

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead.

As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities.

S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility.

S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets.

S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.