Usher / Ticket Taker

LYRIC THEATER

Postion : Usher / Ticket Taker

Reports to : Usher Lead, Operations Manager

OVERVIEW

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a part-time Event Services Usher / Ticket Taker in Baltimore, Maryland at Lyric Theater.

Under general supervision, performs work as needed to ensure a positive and safe guest experience. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical activity.

ESSENTIAL DUTIES and RESPONSIBILITIES

Includes the following. Other duties may be assigned.

Assist patrons with seating.

Maintain position on post, section / viewing area of responsibility.

Oversee assigned area for spills or situations requiring staff attention.

Direct person with handicap to wheelchair seating area (if applicable).

Receive and act on complaints from patrons according to established policies and procedures.

Supply information such as location of restrooms, telephones and ticket offices.

Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.

All other duties assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent.
• Valid Identification is required
• Guest Services experience is preferred.

SKILLS AND ABILITIES

Ability to speak and understand English.

Read and comprehend drawings and other related materials.

Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.

Meet the physical demands of this job which include being able to get in and around the theater and facility (requires personal mobility).

Provide outstanding customer service, at-all-times, to internal and external customers.

Demonstrate knowledge of practices and procedures related to guest relations.

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Work independently and as part of a team, exercising judgement and initiative.

Be able to report to work on time and perform duties within constraints.

Remain flexible and adjust to situations as they occur.

Must be able to work irregular hours including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility, to stand for long hours and to talk and hear.

Performing work through repetitive hand / eye coordination.