Customer Service Rep II

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.

With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100.

With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.

Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members;

paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available.

We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring :

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members.

Individuals will be considered no matter their military rank or specialty.

Job Description

Customer Service Rep II

Job Summary / Objective

• Provide mail services duties.
• Maintain control and delivery of non-accountable and accountable mail pieces.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Take direction from supervisor or site manager
• Maintain all logs and reporting documentation, with attention to detail
• Adhere to all safety procedures
• Adhere to all applicable Federal, State, Local and Company safety and traffic regulations / policies
• Perform other tasks as assigned by supervisory team
• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Follows the security and privacy policies, standards, and guidelines to protect the informational assets of both the company and their customers
• Performs other duties as required
• Repetitive motion is required : may require twisting / bending / climbing
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hands and arms
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping / receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required :

• diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping / receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting / bending / climbing
• May be required to lift 50 lbs. frequently

EEO Statement :

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.