Assistant Store Manager - White House Black Market

Assistant Store Manager - White House Black Market

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Location : Hunt Valley, Maryland 21030

Country : United States

Region : Northeast

Reference Number : 2612

Position Type : Permanent

Category : Retail

Job Function : Store - Management

Position Objective :

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

Functional Responsibilities :

• Performance Culture : Analyzes sales reports and KPIs to determine the needs of the business; partners with Store Manager to execute in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Oversees operational activities such as scheduling, target shrink audits, physical inventory, and payroll accuracy.
• Ensures compliance with all applicable laws, loss prevention policies, and operating procedures.
• Administers all operational processes including inventory receipt / dispatch and daily replenishment of merchandise levels.
• Ensures visual presentation and facility maintenance are representative of the Brand.
• Develops a high-performance culture, motivating the sales team to meet assigned sales goals.
• Trains and coaches the selling team in product knowledge.

Building High Performing Teams :

• Motivates and inspires the store team.
• Promotes an inclusive, collaborative approach to problem-solving.
• Communicates effectively with store teams to lead positive change.

Customer Experience :

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience.

Talent :

• Assists in recruiting and developing a high-performing team.
• Supports training programs and assesses store team performance.
• Drives associate engagement by recognizing outstanding performance.

Other duties as assigned.

Qualifications :

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Strong organizational skills and ability to multi-task.
• Knowledge of administrative aspects of store operations.
• Regular attendance is essential to this position.

Physical Requirements :

• Constant Walking / Standing- 67-100% of 8-hour shift.
• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
• Frequent Climbing- 34%-66% of 8-hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, or any other category protected under federal, state, or local law.

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