CLINICAL SUPPORT SPECIALIST

Essential Duties and Responsibilities

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions
• Learns and maintains knowledge of current patient database and billing system
• Enters patient information into the computer system.
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients / family and Co-Workers.
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
• Communicates appropriately and clearly to Manager, and other superiors.
• Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit.
• Completes other accreditation duties or office responsibilities, as assigned.

Minimum Requirements

• Highschool Diploma
• Computer training or certification would be an asset.

Knowledge, Skills and Abilities

• Experience with MS Office and data programs
• Familiarity with administrative duties
• Experience using office equipment, like fax machine and scanner
• Excellent knowledge of correct spelling, grammar and punctuation
• Organization skills, with an ability to stay focused on assigned tasks
• Strong personal motivation with the ability to work independently and with direction
• Ability to compose reports, memos, letters and other correspondence
• Ability to prepare and write reports, summaries of work / work projects
• Ability to prioritize workload and meet strict deadlines
• Ability to communicate clearly and concisely across multiple levels within the company
• Works directly with or develops confidential information, which requires regular use of discretion.

You will be expected to work during normal business hours, which are Monday through Friday, 8 : 00 a.m. - 5 : 00 p.m. Please note this job description is not designed to cover and / or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)