Customer Care Agent

Description

JOB LOCATION : Onsite - Memphis HQ

YOUR OPPORTUNITY :

is looking for a Customer Care Agent to join our team in Memphis, Tennessee . The ideal candidate is an energetic and team-oriented individual who enjoys working in a fast-paced environment.

RESPONSIBILITIES :

• Process customer calls with an EPIC APPROACH : etiquette always, proper procedure, initiates problem solving, and closure / follow up, depending on the nature of the call.
• Utilize team approach throughout conversation referencing co-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base.
• Mail out catalogs and swatches daily.
• Answer customer service emails.
• Special project involvement.
• Proficient keyboarding skill.
• Ability to multitask in a high pace environment.
• Cross training with accounting and sales support.
• Reception coverage

QUALIFICATIONS :

• Maintain a positive, always encouraging attitude.
• Prior experience demonstrating success in a Customer Service oriented position.
• Practice excellent verbal and written communication.
• Task oriented and self-motivated
• Associate’s degree in public relations, Marketing, or English or equivalent
• Systems / Applications : Contact Center Management (phone system)Salesforce (CRM)OMS (Order Management System)AS400JDEdwardsMicrosoft Office (Excel, Word, etc.)

LI-KS1

JOIN THE BEST TEAM IN SPORT & SPIRIT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference.

It takes a team to make a real impact, and through our two divisions BSN SPORTS and Varsity Spirit and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES Service - We lead with heart. We champion community. Passion - We love what we do. It fuels our purpose. Integrity - We do what we promise.

We own our actions and decisions. Respect - We earn it by giving it. Because everyone deserves it. Innovation - We never stop striving to be better.

For ourselves and our community. Transparency - We are committed to openness and honesty in everything we do. OUR BENEFITS We are committed to putting you and your families first.

For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience.

Some of our offerings include :

• Comprehensive Health Care Benefits
• HSA Employer Contribution / FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.