Senior Manager, Product Operations

HealthEdge Software Inc - Senior Manager, Product Operations - Indianapolis, Indiana

We are seeking a highly skilled and experienced Senior Manager, Product Operations to join our empowered product team at HealthEdge.

Our product teams are cross-functional and durable, generally comprised of a product manager, a product designer, several engineers, and QE.

We have divided our product teams into Value Streams (i.e., Claims, Billing & Financials, Enrollment, BlueCard, Integration, and Platform) to deliver exceptional value for their stakeholders.

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As a Senior Manager, Product Operations, you will implement and optimize systems and processes to support the product management team, aggregate and synthesize qualitative and quantitative customer feedback to inform product decisions, and manage and optimize the tools and systems used by product managers to ensure efficiency and data integration.

Additionally, you will develop and maintain internal documentation and training materials, facilitate cross-functional collaboration and internal readiness, act as a strategic advisor to the VP of Product and product leaders, and implement systems to manage change and improve efficiency.

The Product :

With HealthRules Payer, our integrated solutions suite includes the industry's leading digital claims administration processing system, business intelligence, integration capabilities, and support available on both public and private clouds.

HealthRules Payer has been ranked number one in its class among CAP Solutions, delivering high auto-adjudication rates and accuracy, enabling our customers to react swiftly to regulatory shifts and competitive pressures.

Your Impact :

• Customer-Centricity : Deeply understand your customers and their needs.
• Empowerment and Ownership : Empower the product team with the autonomy to make decisions.
• Data-Driven Decision Making : Utilize data and analytics to inform product decisions.
• Agility and Speed : Move quickly and efficiently through the product development cycle.
• Quality and Excellence : Maintain a high standard of quality in every aspect of the product.
• Collaboration and Cross-Functional Teamwork : Encourage seamless collaboration between all stakeholders.
• Continuous Learning and Adaptability : Promote an environment of continuous learning.
• Think Big : Champion a vision that extends beyond immediate product features.

What You Bring :

• Education : Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree is a plus.
• Experience : 10+ years of product management experience, including 5+ years in a leadership role within the healthcare industry, B2B Enterprise SaaS.
• Process Optimization : Ability to implement and optimize systems and processes.
• Change Management : Skilled in implementing systems to manage change.
• Strategic Insight : Experience acting as a strategic advisor to product leaders.
• Training and Documentation : Experience in developing internal documentation and training materials.
• Analytical Skills : Strong analytical and problem-solving abilities.
• Communication : Excellent written and verbal communication skills.
• Agility : Comfortable working in a fast-paced, agile environment.
• Technical Acumen : Understanding of software development processes and technologies.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace where all employees can belong, make an impact, and deliver excellent software and services to our customers.

Geographic Responsibility : While HealthEdge is located in Burlington, MA, you may live anywhere in the US.

Type of Employment : Full-time, permanent

Work Environment : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to move around the office and may require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

HealthEdge reserves the right to modify, add, or remove duties as necessary.

Job Locations : US-Remote

ID : 2024-4640

Category : Product Management

Position Type : Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

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