POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards.
This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts.
This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS
1. Performs registration / check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement.
Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments / charges for services rendered and performs daily payment / charge reconciliation in a timely and accurate manner.
Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions.
Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations.
Optimizes patient flow by using effective customer service / communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.
This position requires the ability to retain large amounts of changing payor information / knowledge crucial to attaining reimbursement for the services provided.
Primary external customers include patients and their families, physician office staff and third party payors.
MINIMUM QUALIFICATIONS
High school diploma / GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and / or experience preferred
Anticipated Closing Window (actual close date may be sooner) :
2024-09-26
EOE / Female / Minority / Disability / Veterans
Our organization supports a drug-free work environment.
Privacy Policy
Patient Financial Services Representative Johnstown Family Practice
Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. Requires knowledge of patient financial services, financ...
Certified Medical Assistant CMA Johnstown Family Practice
Johnstown Family Practice 222 Center Dr. Rooming patients, nurse visits, taking patients vitals, ACOs, monitoring supplies, returning patient phone calls. Reports condition of patient which may be indicative of change in the patient's condition to the clinician. Coordinates and manages patient care ...
Patient Financial Services Representative Loveland Primary Care
Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. Requires knowledge of patient financial services, financ...
Financial Services Representative II
Responsible for the delivery of personalized customer service, by holding financial conversations with clients and prospects to determine needs and provide appropriate solutions. Identify referral opportunities to ensure all of the client’s financial needs are met. May perform teller duties, includi...
Certified Medical Assistant CMA Johnstown Family Practice
Reports condition of patient which may be indicative of change in the patient's condition to the clinician. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatmen...
Financial Services Representative
This position is a combination of teller and personal banking responsibilities which includes, but is not limited to, building strong customer relationships, cross selling bank products and services as well as opening and closing various demand deposit accounts. Cross sells Bank products and service...
Certified Medical Assistant CMA Johnstown Family Practice
Location: Johnstown Family Practice 222 Center Dr. Day to Day: Rooming patients, nurse visits, taking patients vitals, ACO's, monitoring supplies, returning patient phone calls. Reports condition of patient which may be indicative of change in the patient's condition to the clinician. Coordinates an...
Dentist Office Patient Coordinator (Bilingual, Spanish)
Hero Practice Services is seeking a Dental Front Office Coordinator to ensure a positive first impression by efficiently executing front office processes including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practice. Hero Practice Services is the o...
Financial Services Representative II - Longmont Airport Rd
We embrace individuals who believe in being Premier by displaying Member Focus, Going the Extra Mile, Build Strength Through Teamwork, Taking Ownership and Being a Lifetime Learner ESSENTIAL FUNCTIONS: •Build member relationships that deliver value and demonstrate that we care by fostering...
Dental Patient Coordinator (Traveling) (Bilingual, Spanish)
Hero Practice Services is seeking a Dental Front Office Coordinator to travel with the surgical team, to ensure a positive first impression by efficiently executing front office processes including answering the phone, scheduling appointments, and collecting payment within a pediatric dental practic...