- Work with Aggregators and their Sub Agents to assist with their service needs.
- Assist with transactions such as endorsements and quote proposals.
- Manage and prioritize all account requests to meet demanding deadlines.
- Act as a resource to internal partners and peers.
- Understand business and marketing concepts as they relate to the Chubb Customer Center strategy.
- Demonstrate flexibility with work hours based on business needs.
- Effectively navigate multiple systems / applications to research, analyze and resolve requests or questions.
- Maintain performance and quality standards
- Assist with special requests as needed.
- Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting / exceeding service performance and quality standards.
- Complete tasks and other duties as assigned
- Skill sets required : Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills
- Ability to maintain an exceptional phone presence even in difficult or complex situations
- Ability to manage multiple priorities in a fast-paced environment with a focus on quality results
- Ability to work independently while supporting the department’s goals
- Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions
- Accepts accountability
- College degree preferred or relevant service experience
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