Technical Sales Consultant

The Collaboration Technologist (Technical Sales Consultant) has three core responsibilities :

• Define, design, and deliver outstanding client collaboration technology initiatives.
• Directly and indirectly drive financial results including top line revenue and target margin.
• Maintain and enhance position as Red Thread’s subject matter expertise on all collaboration solutions.

This role is critical to Red Thread’s success.

JOB FUNCTIONS :

• Identifies, pursues and captures new collaboration technology opportunities.
• Drives key design characteristics based on client needs and requirements.
• Partners with AV Technical Sales Consultants on joint projects.
• Develops new collaboration business strategies based on market conditions and emerging trends.
• Initiatives contact with prospective clients and executes consistent follow up.
• Build relationships with influencers, partners, and industry contacts.
• Attend networking, industry, and client events.
• Entertain clients as needed.
• Promote and partner with other Red Thread disciplines to offer integrated solutions.
• Host clients and partners at showrooms and deliver integrated tour experience.
• Prepare quotations and RFP responses.
• Provide proposals consistent with Red Thread requirements for pricing and margin.
• Costing all hardware, software, service, and outside labor items.
• Prepare and capture approval on all change orders.
• Manage balanced portfolio of hardware, software, and service solutions.
• Provide timely and accurate sales forecast and updates CRM daily.
• Coordinate with internal stakeholder teams to deliver superior project outcomes.
• Develops internal processes to ensure quality and completion of collaboration technology projects.
• Confirm client satisfaction at project completion.
• Design and perform client training programs.
• Deliver final documentation.
• Maintain and renew service level agreements for all clients.
• Execute all new client applications and captures customer deposits.
• Follow Red Thread guidelines for order submission and updates.
• Comply Red Thread’s credit and collections policies and procedures.
• Conduct business under Red Thread’s normal terms and conditions, or partner with Red Thread contract team to establish a satisfactory contractual agreement.
• Communicate with client on any financing, credit, or pricing discrepancies throughout the sales cycle.
• Assist with the collection delinquent funds as needed.
• Perform special projects as assigned.

Candidate must be willing to gain the following professional certifications with the support of Red Thread within the first year :

• CTS Certification
• MS-100
• MS-700
• Zoom ZTA
• Cisco CLCNF

Skills (required) :

• Outstanding written and oral communication skills good listening is critical.
• Retain and explain detailed technical information.
• Negotiation skills
• Time management
• Decision-making / prioritization
• Microsoft Office Suite strong PowerPoint, Excel and Dynamics skills.
• Strong understanding of advanced Microsoft 365 Services (Azure, Exchange, etc.)

Preferred Technical Skills (not required) :

• Strong scripting and automation experience in PowerShell
• Experience in integrating with third-party apps using APIs or connectors.
• Proven record in planning, architecting, and deploying MTR, Zoom Rooms and Cisco.
• A deep understanding of the security implications and network dependencies for Microsoft Teams, MTRs, and Azure
• A conceptual understanding of routing / switching / QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environments.
• Experience in handling live event support and webcasting for internal-facing and external-facing events.
• Proven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation.
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.
• Power BI and Azure Dashboard
• Experience with Logitech, Crestron, Poly, Neat
• Experience deploying Microsoft Teams Rooms, Zoom Rooms, Webex Rooms
• Experience handling TMS, CUCM, RPRM, Audiocodes
• Experience with QSC, Biamp
• Experience using ticketing systems.
• Experience in using webcast platforms such as NDI and Microsoft Teams Live Events
ATTRIBUTES :
• Positive
• Positive
• Coachable
• Adaptable
• Entrepreneurial
• Empathetic
• Creative
• Proactive
• Goal-oriented.

QUALIFICATIONS :

• BA / BS degree preferred.
• 3+ years of technology sales experience
30+ days ago