Club General Manager

Job Description

Job Description

We are looking for General Managers who want to be part of the Planet Fitness team! As a General Manager, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience, and leading a team of associates to achieve operational excellence!

Please watch this video to get an understanding of the expectations of the job to ensure this is the right fit for you.

Perks and Benefits :

• Great growth opportunities - we are a dynamic and growing company!
• Medical, Dental and Vision insurance benefits
• 401(k) with a generous employer match
• Profit sharing program
• FREE Black Card Membership
• Paid time off that increases with tenure
• Employee Referral Program
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)

Responsibilities :

• The General Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork, and operational excellence.
• The General Manager always ensures excellence in Member Services by creating a welcoming environment.
• Interview, hire, and train new staff.
• Ensures proper staffing and coverage in the club based on business needs.
• Conducts all evaluations and performance reviews for all staff in the club.
• Maintains a clean, organized, and orderly club.
• Ensures club profitability and financial success.
• Ensures the safety and protection of the employees and members in the club and the entire club property.
• Handle timecard administration and properly follow all Planet Fitness policies and guidelines as they pertain to employee pay.
• Train staff on and execute local and national promotions.

Requirements and Skills :

• Must be 18 years of age or older.
• Minimum of 2 years experience managing customer-focused teams in the fitness, hospitality, restaurant or similar industry
• A career path that reflects increasing levels of responsibility and proven success delivering measurable results
• High School diploma or equivalent required
• Strong leadership, team building, and coaching skills
• Exceptional customer service and conflict resolution skills
• Strong organizational, problem-solving, and planning skills
• Excellent written and verbal communication skills
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team :

• It means embodying our EPIC core values : Executional Excellence, People First, Integrity and Customer Mania.
• It means being part of a company that cares about improving the health and well-being of our communities.
• It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• It means encouraging professional growth and development.
• It means creating a positive impact in our local communities through philanthropic initiatives.
• It means being part of a brand of which you can be proud!

Equal Opportunity Employer