Customer Care Specialist

Overview

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

Join the team that invests as much in their teammates as they do their customers! Northwest was founded on the values of honesty, integrity, and excellence.

Today these values still remain the core of Northwest Exterminating as we have grown from a family of 2 to a family of over 1,000 team members and multiple service centers throughout Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida.

Northwest will invest in your training as experience is not required to join our team!

Starting Hourly Rate >

$15-$16

Apply in minutes from your mobile phone!

Responsibilities

With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match.

But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference.

We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits.

Back to you. Are you a hard worker? Can you follow direction, handle stress, and multitask? Are you organized, friendly, and motivated to succeed?

That’s a great place to start.

This position will work the afternoon / closing shift

Why you will love being a Customer Care Specialist at Northwest :

• Your role matters! You are the liaison between our customers and Service Centers. Without you, we cannot operate!
• You’ll be part of a community. Our bonds are strong at Northwest Exterminating and the relationships we develop in the communities we serve are unmatched.

Our teammates give back to our communities through volunteering with our Good Deeds Team and much more!

You’ll get rewarded with competitive pay and robust benefits to cover you and your family. As a teammate, you will be eligible for a 401(k) with company match, company-paid life insurance, and much more! You put in the work, and you’ll reap the rewards.

What your job duties will entail :

• You will receive all inbound calls and emails to assist customers per their needs including, but not limited to, payments, scheduling, conflict resolution, and selling of additional residential services
• You will appropriately notate all accounts and complete all necessary paperwork in a timely fashion
• You will complete additional tasks and projects based on the needs of our internal customers
• You will problem solve customer accounts for current and future needs
• You will have the ability to describe and sell residential pest services to new and existing customers resulting in monthly commissions
• You will continuously meet and exceed goals as set by leadership team
• You will focus on consistent customer communication
• You will partner with internal groups such as fellow administrative associates, sales, service professionals, and management to ensure extraordinary customer service

What we expect from you :

All we ask, is that you follow the NORTHWEST WAY and we can promise a long and fruitful career! As a NW teammate you serve as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards.

What We Offer

Starting Hourly Rate >

$15-$16 and ability to earn monthly commissions

• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Must be 18 years of age
• Employee discounts
• Industry leading, quality, comprehensive training program

Why Northwest?

You’ve seen the Mouse on our billboards and trucks around town, now you can be part of the Northwest Exterminating Team! Competitive compensation, benefits, and training opportunities are only the beginning of your career with Northwest Exterminating.

As part of the Team, you’ll make a difference in people’s lives by creating healthier living and working environments with our Green Home Services.

With over 65 years' experience and continuous growth across the Southeast, Northwest will give you the stable work environment you need to advance your career.

Consistently voted one of Atlanta’s Top Workplaces, Northwest's family-like culture is about making you feel welcomed and empowered.

Come create extraordinary opportunities for yourself with Northwest!

Qualifications

What you need :

• High School Diploma or equivalent required
• No Experience Required!
• Bilingual (spanish speaker) preferred
• Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint
• Ability to pass a drug screen

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer