Case Manager Supervisor (Homeless Population)

Reports to : Program Director

The Critical Time Intervention (CTI) Program within Resources for Human Development is currently hiring for a Full Time Case Manager Supervisor paying $58,000 annually.

Position Summary

The Case Manager Supervisor will ensure oversight of program staff’s case management duties and provide supervision, coaching and development to direct reports.

The Case Manager Supervisor will also provide direct case management services, as needed. A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions :

• Oversee and provides direct supervision to case management staff.
• With the collaboration and support of the Program Director, provide coaching and counseling through formal supervision meetings and corrective actions when necessary to address any performance or policy violation concerns with case management staff.
• Data entry of supportive case notes, housing updates, and other documentation into program client file electronic systems, and paper documentation.
• Facilitate client progress review meetings.
• Demonstrate working knowledge of and ensure all policies, procedures, and regulations of all program funding sources.
• Coordinate challenging resident cases as needed with assigned Case Manager and / or emergency housing staff.
• Coordinate data as needed for OHS / HUD monthly, quarterly, and annual reports.
• Other duties as assigned.

Qualifications :

• Bachelor’s degree in related field.
• 3 - 5 Years’ experience in Case Management.
• One Year Supervisory Experience.

Reporting Relationships :

Direct Supervisor : Program Director.

Who We Are :

Resources for Human Development is a national human services nonprofit with the broadest possible service mission. RHD specializes in creating innovative, quality services that support people of all abilities wherever the need exists.

Founded in 1970, RHD serves tens of thousands of people every year with caring and effective programs : addressing intellectual and developmental disabilities, behavioral health, homelessness, addiction recovery, and more.

Program Summary :

Critical Time Intervention (CTI) is a trauma-informed, blended case management service that provides intensive support to adults experiencing homelessness in Montgomery County who also have significant mental health needs.

CTI’s primary initiative is to locate and connect people to adequate, affordable housing units, and provide support as a client transitions from a shelter or other setting to a new residence.

CTI can support clients with linkages to mental health and substance use services, collaborate with community providers, and assist in the development of a client’s natural support system.

During this critical time, CTI monitors and assesses these supports to ensure their effectiveness in maintaining their new residence and breaking the cycle of homelessness.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.