Remote Military/Veterans Benefits Specialist

Job Description

Day to day Tasks will include :

oReceiving 30-100 incoming calls relating to military-related benefit programs for the university

oWorking in the salesforce platform for documentation, and with the PureCloud phone system

oReviewing and resolving inquiries from both perspective and active students some of which are active-duty members, along with their enrollment counselors and program mentors.

oCoordinating and acting as a liaison between the Department of Veterans Affairs and other military entities and the student.

Daily tasks will also include researching and resolving problems with claims, billings, non-payment, etc.

oCompleting attendance certifications and invoices monthly and will need to coordinate with various military entities to research and resolve student questions and problems. T

oMaintaining and updating records and files and ensures payments are processed and sent to students or to the University.

oChecking eligibility status of student and updates records to reflect correct current entitlement.

oAttending and participating in departmental meetings

oObtaining and conveys information as required for compliance.

oAdjusting courses and funding for active-duty students

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Must Haves :

2+ years of experience in financial aid or similar Benefits or customer service field / environment

Experience on with PureCloud phone system or a comparable alternative

Must have experience with a role that requires typing and working with multiple software platforms at once

Access to stable Wi-Fi and a working area at home

Nice to Have Skills & Experience

Plusses :

Knowledge and / or experience working with VA benefit programs.

Experience with Banner or other information management system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.