Job Title : Senior Service Now Business Systems Analyst
Location : Washington, DC (Onsite)
Duration : 1 year contract
Position Duties :
- The resource will work to build trusting relationships with significant project stakeholders and lead them to the adoption of the best solution.
- They will support organizational change management (OCM) efforts by providing information on the to be solution.
- They will work diligently to lead quality management reviews and meet all business and design requirements.
- The resource will facilitate solution demonstrations to stakeholders, may support the preparation of training material, and provide user training.
- The resource will work closely with solution / technical staff to ensure the solution is technically feasible and to identify areas to streamline implementation efforts.
- They will lead the validation of the configuration of business data and support the technical team with various tasks required for any required custom development.
- They will assist and may be required to lead test plan development and execution, including conducting user acceptance testing and ensuring implementation meets the client’s requirements.
Must have
- Experience with Business Process Modeling
- Experience with documenting elements of IT Service Management within an IT Organization
- Experience with functional capabilities of the ServiceNow platform
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies,
- Creating Dashboard reports to visualize data from ServiceNow module
- 16+ yrs. BA experience
- 16+ yrs. Software Development Lifecycle experience
- 16+ yrs. requirements gathering and documentation
- 16+ yrs. MS Office / PowerPoint experience
Core Qualifications :
- Strong understanding of service catalog management principles, best practices, and user experience design.
- Experience in developing Process flow diagrams and suggesting simple, scalable approaches for implementation.
- Experience with configuration of applications using ServiceNow in ITIL management.
- Proficiency in configuring and customizing the ServiceNow Service Catalog module.
- Experience with ServiceNow scripting (., JavaScript) for advanced customization.
- Familiarity with ITIL practices related to service catalog management.
- Strong oral and written communication skills.
- Supervisory experience working with diverse internal and client teams.
- Ability to produce technical documentation utilizing the MS Office suite, including collaboration tools.
- Understanding of ITIL-related change management, configuration management, and release management.
- Produce, maintain, and manage the service catalog requirements, workflows, and services.
- Experience managing relationships, operating procedures, and service-level agreements with clients and coworkers.
- Customer relationship management experience.
- Experience in test plan creation and execution, including automated test scripts.
- Provide input for technology requirements relating to or impacting service catalog and request fulfillment.
- ITIL foundations certification.
- Experience implementing systems using the agile / scrum methodology.
- Experienced in the system development life cycle (SDLC) processes, including client requirement analysis and system design.
- Experience designing and implementing it and non-IT-related process workflows, procedures, and technical standards.
- Administration of a ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of all other existing solutions requiring revisions.
- Experience creating PowerBI dashboards to visualize the data from ServiceNow modules.
Skill Requirements :
- Requirements gathering and documentation.
- Process documentation and mapping.
- Organizational communication and change management.
- Workshop and meeting facilitation.
- Service Catalog creation and workflow documentation (as-is and to-be).
- Stakeholder management.
- Data analysis and report creation.
- Communication planning and execution.
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