REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
- Bachelor’s Degree (BA / BS) is required.
- 5+ years of experience as a Product Manager defining, developing, and launching software products. (SaaS experience is a plus).
- Experience working in an Agile / Safe Agile environment.
- Experience using product management software such as AHA!, Rally, Jira or others.
- Excellent verbal and written communications including PowerPoint presentations.
- Experience with data flows and process mapping.
- Customer centric mentality and experience defining KPIs for software products.
- Robust interpersonal skills with evidence of teamwork and collaboration.
- Exceptional written and verbal communication skills with customers at all levels.
PRODUCT SKILLS
- Experience creating and implementing workflows for call center, service desk or other similar solutions.
- Experience product managing contact center application workflows.
- A deep understanding of user needs in service desk or contact center software solutions.
- A demonstrated ability to translate user needs to product feature requirements.
- A working knowledge of call handling in a contact center environment including phones and ACD operations.
- Experience with on-premise, cloud and hybrid solutions.
- Experience in perpetual and SaaS based licensing and pricing models.
- Experience in Go-To-Market activities for software products.
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