Entech Staffing Solutions is seeking a Customer Service Quality Analyst for a remote position based out of Detroit, MI! This position is paying $25 / hour and begins right away.
Duties :
Analyzes data and assesses onsite / offsite activities, programs, and processes to provide comprehensive reports and make recommendations for improvement to management on a regular basis regarding productivity and work statistics.
Identifies process breakdowns and makes recommendations on improvements
Assesses customer service activities, such as bill adjustments, collections activities, bill printing, etc. that could affect productivity, satisfaction, or safety to ensure they are appropriately completed.
Monitors performance for customer contact interactions using designated systems and processes.
Provides feedback, coaching, training, and development to employees
Inspects and monitors quality requirements
Requirements :
High School Diploma or equivalent, Bachelors preferred
3 years experience in a Customer Service-related field (i.e. telephone representative, billing analyst, RM&P, or in a meter reading field)
Familiar with the use and application of various billing, call recording and monitoring systems.
Ability to interpret various reports and recognize trends and offer solutions
Computer proficiency including Microsoft Office and Windows
Occasional travel is expected for this position
Apply now!
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