Learning Experience Design Analysts / Senior Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword - its a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Youre in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

About the Role

As a LED Analyst / Senior LED Analyst, youll be at the forefront of designing transformative learning experiences that enable Salesforce teams and customers to succeed. Youll go beyond building training - youll act as a strategic partner and performance consultant, diagnosing root causes, shaping solutions, and ensuring learning programs drive measurable impact. Senior Analysts lead projects end-to-end, mentor junior team members, and bring advanced instructional design, data, and technology expertise to solve complex challenges. Youll champion accessibility, experiment with new tools (including AI), and translate diverse stakeholder perspectives into clear, high-impact solutions. This is a role for a builder and innovator - someone who can design, influence, and elevate both the craft of learning and the business outcomes it enables.

What Youll Do

• Design & Deliver Impactful Learning : Lead the creation of engaging, inclusive, and effective learning programs using advanced instructional design principles and performance consulting approaches.
• Act as a Performance Consultant : Analyze business problems, uncover root causes, and align learning solutions with measurable outcomes.
• Champion Accessibility & Inclusion : Ensure all experiences meet accessibility standards and foster equity for diverse learners.
• Leverage Data & Insights : Interpret complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact.
• Integrate Emerging Tools & AI : Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation.
• Lead & Mentor : Guide junior analysts, model best practices, and share expertise in instructional design, collaboration, and problem solving.
• Facilitate Collaboration : Build trust with stakeholders and SMEs, navigate objections, and integrate multiple perspectives into cohesive solutions.
• Communicate with Impact : Craft compelling stories, facilitate effective meetings, and clearly present findings and recommendations to diverse audiences.
• Manage Complex Projects : Drive large-scale initiatives forward with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.

What You Bring

Requirements

Nice to Have

Why Join Us?

As a Senior LED Analyst, youll have a strategic seat at the table-shaping enablement programs that influence thousands of learners, driving business outcomes, and mentoring the next generation of designers. Youll have the freedom to experiment with emerging tools, the opportunity to showcase thought leadership in accessibility and AI adoption, and the visibility to make a lasting impact across Salesforces learning ecosystem.

Unleash Your Potential

When you join Salesforce, youll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, well bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine whats possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thats inclusive, and free from discrimination. Know your rights : workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : For Colorado-based roles, the base salary hiring range for this position is $73,900 to $127,400. For Illinois based roles, the base salary hiring range for this position is $81,400 to $140,200.

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