Sports Retail Assistant Manager

Job Details

Description

At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game.

Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and an exceptional experience.

As an Assistance Manager of our Retail Team, you’ll have the opportunity to assist in leading your team to victory, practice with and training your players, share your passion for sports, and help customer find the perfect gear to take their game to the next level.

From beginners to seasoned professionals, you’ll guide customers through our extensive selection, provide expert advice, and ensure they leave our store with confidence to dominate on the field or rink.

Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If your driven, Team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team.

Discover a fulfilling career where your love of sports and retail expertise can make an impact.

Responsibilities

• Provide leadership and direction to the store staff, including supervisors and associates. Support the Store Manager in developing a strong sales environment focused on teamwork and customer service.
• Ensure store sales goals are achieved by providing leadership and direction in the areas of : sales techniques, customer service, product knowledge and store communications.

Supervise daily activities of the store staff in all aspects of job performance and compliance with store policies and procedures.

• Support the Store Manager by implementing and assisting in employee training and development. Training and coaching will include the areas of sales, customer service, front end and store operations as needed.
• Assist in the timely completion of record keeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions and terminations.

Ensure accuracy of opening and closing procedures, cashiering and returns.

• Assist Store Manager in interviewing, hiring, training, review and disciplinary action process as it applies to store staff.
• Provide coaching and direction on a day-to-day basis to ensure staff performance standards are met. Provide leadership and directions to the Supervisors as needed.

Provide input to Store Manager on staff performance for the performance appraisal process.

Perform good customer service by assisting customers in person or on the phone. Provide information to customers on current product features and benefits.

Requires maintaining current and accurate knowledge of product features, benefits, and availability. Resolve customer complaints.

• Answer product and order inquiries. Includes computer research and coordination with corporate.
• Assist the Store Manager in developing and implementing motivational incentives for sales staff. Track employee results.
• Perform regular daily store, activities such as opening and closing procedures which include balancing registers, preparing cash bags, and activating security system.
• Assist in maintaining inventory levels through ongoing communication with Store Manager and Warehouse Supervisor.
• Assist Store Manager in the implementing and maintenance of management systems for sales tracking, organization, controlling and auditing store operations.

Qualifications

Qualifications

• Minimum of 3 years retail management / supervisory experience.
• Bachelor’s degree a plus (in business with an emphasis in retailing or other related field preferred)
• Moderate computer skills
• Minimal 45-hour work week
• Able to work a flexible schedule including nights, weekends and as the business dictates
• Occasionally life and carry items weighing up to 30 pounds
• Must be able to climb ladders

Benefits

• Medical
• Dental
• Vision
• Vacation / Sick Time
• 401k with Employer Match for Full Time Employees.
• Employee discounts are available for all staff, part time and full time.
• Bonus

Other

We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility.

It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.