District Manager (Great Lakes Region)

ABOUT US :

HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care.

Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.

We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care.

As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

This District Manager role will be responsible for the overseeing of 34 hearing centers in the "Great Lakes Region," in the states of Michigan, Ohio, West Virginia, Northern NY, and Western PA.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Responsible for all aspects of the performance and operations within assigned geographic area. This role strives to help more clients hear better by ensuring both a positive team member and client experience
• Coach, mentor, and role-model our core values and expected behaviors through frequent clinic visits and consistent follow up to drive sustainable behaviors that lead to the delivery of Simply Excellent Hearing Care to our clients and centers.
• Communicate with assigned clinics, monitor performance, provide feedback and recognition, and maintain alignment on priorities.
• Create Action Plans for the month, week, and day for clinics within assigned district. Ensure each team has a clear vision and priorities are clearly articulated and the why is understood.
• Identify obstacles to center performance attainment and take an active role in problem solving. Collaborate with colleagues and center teams to overcome / develop the necessary processes to succeed.
• Collaborates with Training team and Hearing Care Provider Team Leads in the training, monitoring and assessment of development plans for new and current center employees.
• Ensure clinic execution of daily operational objectives, including sales, inventory, and cash management.
• 80% of time will be in centers coaching with a minimum expectation to visit each center at least times per 2-3 times per quarter.

REQUIREMENTS :

• Exceptional People Leadership skills and can clearly articulate with Team Members.
• Experience in developing Team Member Performance along with strong sales and operational excellence.
• Demonstrated skills in planning, analytical and critical thinking, problem solving, prioritization, and proactive decision making.
• Basic to Advanced Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) Willingness to learn and use new computer programs / applications.
• Fosters a collaborative environment; Ability to develop and give oral presentations to both large and small groups.
• Basic or advanced written communication skills.
• Ability to communicate detailed or technical information clearly, accurately and concisely.
• Experience interacting with customers / clients.
• 5+ years hands on management experience in retail health care or similar
• H.I.S. or AuD license preferred
• Expected Travel Days-Extensive : More than 21 days.

A PLACE TO GROW YOUR CAREER :

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together.

LIFESTYLE & BENEFITS :

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law .