Safety and Engagement Specialist - Overnight

Safety and Engagement Specialist - Overnight

Los Angeles, CA, USA

Santa Monica, CA 90401, USA Req #11208

Thursday, September 5, 2024

Title : Safety and Engagement Specialist (Overnight)

Department : Interim Housing

Location : Samoshel, 505 Olympic Blvd., Santa Monica, CA 90401

Reports to : Senior Program Manager / Program Manager

Supervises : N / A

Schedule : Thursday -Monday (11 : 30 pm - 8 : 00 am)

Status : Full-time, Non-Exempt (hourly), Non-Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Essential Duties & Responsibilities

• Provide excellent customer service by engaging and welcoming all participants.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Provide accurate information regarding available Samoshel services and hours of operation.
• Collaborate with management, staff and security in maintaining order and smooth flow of services throughout the day.
• Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
• Oversee client cubicle / bed area maintenance in a trauma-informed manner
• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility
• Escort or assist all visitors to designated location for scheduled appointments
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents / updates before the end of each shift.
• Monitor and oversee the delivery of donations of food and clothing for Cloverfield; and provide donation receipts to donors.
• Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes
• Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled.
• Other duties as assigned.

Qualifications

• Minimum high school diploma / GED
• Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances
• Minimum of one (1) year experience in a responsible security / customer service position
• Able to lift to 50 lbs. to move items as needed
• Familiarity with non-violent crisis intervention
• Familiarity with Harm Reduction and Trauma Informed Care Practices
• Able to self-motivate and to appropriately organize and motivate others
• Able to multi task : handling multiple tasks and high volume client request
• Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)
• Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
• Experience working in a community-based setting and as part of a team
• Computer literate; able to use computerized database system for information management
• Ability to work as a team member

Preferred Qualifications

Skilled in conflict-resolution.

Work Environment

• Primarily indoor office environment
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds
• May necessitate working in busy and loud environment
• May be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community.

Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

Other details

• Pay Type Hourly
• Min Hiring Rate $21.00
• Max Hiring Rate $21.00
• Travel Required Yes
• Required Education High School

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